Frequently Asked Questions

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• Refer-A-Friend

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has 24 hours after enrolling to call Direct Energy and provide your referral code.

  • How long will it take to receive my $50 reward?

    If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy and paid their first bill in full and on time, you will receive your Direct Energy $50 Visa® Prepaid...

  • Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?

    No, you can call customer care at 1-855-461-1926 with your referrer's number within 24 hours after you complete your enrollment.

  • How do I find my referral code?

    Visit www.directenergy.com/refer-a-friend or log into your online account.

  • How many $50 Direct Energy Visa^® Prepaid Cards can I receive?

    There are no limits. For every eligible referral that is successful, you get a Direct Energy $50 Visa® Prepaid Card. It's that simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions...

• Direct Your Energy Insights Tool

  • What is Direct Your Energy?

    Direct Your Energy is a new resource for Direct Energy customers that shares easy-to-navigate tools that depict and analyze your energy usage. Designed to empower you to make more informed decisions about your energy use, each...

  • Where can I find Direct Your Energy?

    Direct Your Energy is a dashboard located within your Our Account Manager (OAM). When you log into your OAM account, you will have the option to see the dashboard and review your usage for valuable insights into your bill.

  • What will I find on the Direct Your Energy Dashboard?

    Through a variety of tools, Direct Your Energy will share how much energy you have used within your current and past billing periods, and what that usage cost you. The tools include: A dynamic graphical overview of your...

  • How do I access Direct Your Energy?

    Go to DirectEnergy.com and log into your Online Account Manager. Hover over Usage and Insights in the top navigation bar and click on Direct Your Energy.

  • How can Direct Your Energy benefit me?

    Knowledge is power, and Direct Your Energy will empower you to become a smarter, more thoughtful consumer. You are no longer helpless when it comes to deciphering your energy bill – thanks to Direct Your Energy, you'll better...

• Online Account Manager

  • What information do I need to set up my Online Account Manager?

    If you have never set-up your online account manager previously, you will need to go here. You will need your zip code, local utility, commodity, and account number. You can find this information by looking at your latest b...

  • What are the Username and Password requirements for Online Account Manager?

    Your Username can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces. Your Password can be 8-25 characters in length, containing letters, numbers, and characters, but no spaces.

  • How Do I Use My Online Account Manager?

    You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online. If...

  • What information do I need to retrieve my Online Account Manager Username?

    To reset your username you have the choice of receiving a verification link by entering your email address you have on file, or answering a Security Question that was entered during the registration process.

  • What information do I need to retrieve my Online Account Manager Password?

    To reset your password, click "forgot password" on the login page. If you know your username, enter the username you have on file. If you do not know your username, you can confirm the email address we have on file, and a verification...

• Direct Energy Products and Services

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...

  • What is a Rate Plan Summary?

    A Rate Plan Summary provides a summary of the plan details, including the rate, included fees and any other important facts that you should know about before you sign up. Depending on where you live, it may also be referred to...

  • Does Direct Energy offer a Military Discount?

    Yes. Get a rate reserved for members of the military community from one of the largest, most trusted energy companies in the country. Choose from electricity plans, natural gas plans, or both depending on your area. We offer a...

• Fuel Rewards

  • How do I redeem my earned Fuel Rewards?

    Enter your Alt ID or swipe your linked Fuel Rewards card at the pump or present it to the inside attendant before paying for fuel. You may link these cards to your account at FuelRewards.com or by using the Fuel Rewards mobile...

  • What is the Fuel Rewards® program?

    Fuel Rewards is a national program that enables you to save money when filling up at participating gas stations. Gold Status members always save at least 5¢/gal at participating stations. Download the Fuel Rewards app or go to...

  • Do my earned Fuel Rewards ever expire?

    Your rewards will expire at the end of the following month in which they are earned. For example, if your reward was loaded to your Fuel Rewards account on July 1st, it would expire on August 31.

  • Are all Shell stations participating in the Fuel Rewards program?

    No, not all Shell stations are participating in the Fuel Rewards program. Check the map on FuelRewards.com or on the Fuel Rewards app to find participating stations nearby.

  • What happens when my Fuel Rewards balance is greater than the price of a gallon of gas?

    The amount greater than the per-gallon price will simply roll over to your next fill up. For example, if a gallon of gas is $2.50 and you have $3.00 in Fuel Rewards savings, you will be able to roll over 50¢/gal to your next...