How long will it take to receive my $50 VISA® prepaid card?

If you referred a friend to Direct Energy:
After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and successfully become a Direct Energy customer, you will receive your $50 VISA® prepaid card.

If you were referred by your friend to Direct Energy:
You will receive your $50 VISA® prepaid card 6-8 weeks after officially becoming a Direct Energy customer.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.


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