Frequently Asked Questions

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• Billing Information

  • How do I change the name on my Direct Energy account?

    In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.

  • Will my bill look different if I choose Direct Energy?

    In most areas, when you select Direct Energy as your supplier in Massachusetts, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric...

  • What happens to my budget plan when I switch to Direct Energy?

    This is entirely dependent upon your local utility company in Massachusetts. For customers who are already enrolled in a budget billing program, your utility company should continue to provide you with a budget bill for the delivery...

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Massachusetts utility company to make a plan to pay your balance. Electricity Utility National Grid (Greater Boston Area) - 1-800-233-5325 National...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Massachusetts, please contact our Customer Care Team at 1-800-764-0232. If you have questions about your...