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Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.

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Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Sign Up for Energy

For Your Home

Sign Up Online

1-855-461-1926

Move Your Service
1-800-764-0232

Small Business

1-866-348-4193
(Mon - Fri: 8:00am-6:00pm EST)
Email: Sign Up

Large Business

1-888-925-9115
(Mon - Fri: 8:00am-5:00pm EST)

Support for Energy Customers

For your Home

1-800-764-0232

Fax
1-800-457-9686

Postal Service
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

Email: Customer Service

Small & Large Business

Electricity
1-888-925-9115
(Mon - Fri: 8:00am-6:00pm EST)
Email: Customer Service

Natural Gas
1-800-437-7265
(Mon - Fri: 8:00am-5:00pm EST)
Email: Customer Service

Government
Email: Customer Service

Natural Gas Triggers
1-732-750-6464
fax: 1-866-421-2451
Email: Customer Service

Need Help with Home Services

Benjamin Franklin
1-800-471-0809

Direct Energy Protection Plans
1-855-261-9822

Mister Sparky
1-800-595-8644

One Hour Heating & Air Conditioning
1-800-574-1725

Power Outage & Emergency

Electricity Utility

National Grid - Greater Boston Area
1-800-233-5325

National Grid Long Island
1-800-867-5222

National Grid - All Other Areas
1-800-548-8000

Eversource Energy
1-800-592-2000

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
1-713-877-3500

Home Services

Direct Energy
P.O. Box 850
Lincolnshire, Illinois 60069-0850
1-888-334-3577

Business Energy

Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


Direct Energy Business
1 Hess Plaza
Woodbridge, NJ 07095
1-800-437-7265

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