Renew Your Contract FAQs

How do I renew my plan with Direct Energy?

You can renew your existing Direct Energy service online quite easily. This can be done up to 60 days before your fixed-rate plan contract is set to expire. Direct Energy will contact you by mail, e-mail, and/or Online Account Manager messaging when you are eligible for renewal.

To renew:

• Log into your Direct Energy Online Account Manager with your User Name and Password.
• Hover over the "Account Management" icon in the top navigation bard? and click the Renew link.
• You will be presented with a range of plan options and the current rates for those plans in your area. You will be able to view information for the plans available to you to learn more about each plan.
• When you find the plan you like, click the "Renew" link and follow the instructions.

Please be advised that you are not renewing with your current rate and plan. You are renewing your service agreement with Direct Energy, while choosing a new plan and rate. You can renew with your current plan, but that rate most likely has changed, due to energy market demand.

If you are not able to process the renewal online, or if you do not see the "Renew" link or the plan option you would prefer, please call Customer Service at 1-855-461-1926 so that a representative can assist you with your...

When does my new rate go into effect after I renew my plan?

If you renew, your new rate will go into effect during your next billing cycle rather than at the end of your initial...

How do I know when it's time to renew my plan?

Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via e-mail, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date.

In general, customers on a fixed-rate plan can renew their plan up to 60 days in advance of their estimated contract expiration date. You can learn this date by logging into your Online Account Manager with your User Name and Password. Once you have logged in, hover over the "Account Management" tab in the top navigation bar and click "Plan and Account Management." Then, scroll to the bottom of the page to view the field marked "Estimated Contract End Date." This date can be seen on the second page of your Direct Energy bill.

If you do not see a date available in the area indicated, this means you are on a variable-rate no-contract plan, and you do not have a contract expiration...

Can I change to another plan when it's time to renew?

You are welcome to renew with any plan that you see available when you log into your Online Account Manager with your User Name and Password. This means that, even if you are currently on a 24-month plan, when that plan expires, you can renew instead with a 12-month plan.

If you do not see the plan option you would prefer, please call Customer Service at 1-888-305-3828 so that a representative can assist you with your...