Frequently Asked Questions

Renew Your Contract FAQs

  • When does my new rate go into effect after I renew my plan?

    If you renew, your new rate will go into effect during your next billing cycle rather than at the end of your initial contract.

  • Can I change to another plan when it's time to renew?

    You are welcome to renew with any plan that you see available when you log into your Online Account Manager with your User Name and Password. This means that, even if you are currently on a 24-month plan, when that plan expires,...

  • How do I know when it's time to renew my plan?

    Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via email, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date. In general,...

  • How do I renew my plan with Direct Energy?

    You can easily renew your existing Direct Energy service online. This can be done up to 60 days before your fixed-rate plan contract is set to expire. Direct Energy will contact you by mail, email and/or via Online Account Manager...

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