How do I renew my plan with Direct Energy?

You can easily renew your existing Direct Energy service online. This can be done up to 60 days before your fixed-rate plan contract is set to expire. Direct Energy will contact you by mail, email and/or via Online Account Manager messaging when you are eligible for renewal.

To renew:

  • Log into your Direct Energy Online Account Manager with your User Name and Password.
  • Hover over the "Account Management" icon in the top navigation and click the Renew link.
  • You'll be presented with a range of plan options and the current rates for those plans in your area. You'll be able to view detailed information for the available plans.
  • When you find the plan you like, click the "Renew" link and follow the instructions.

Please be advised that you are not renewing with your current rate and plan. You are renewing your service agreement with Direct Energy, while choosing a new plan and rate. You can renew with your current plan, but that rate most likely has changed due to energy market demand.

If you're not able to process your renewal online, don't see the "Renew" link or can't find a plan option to suit you, please call Customer Service at 1-855-461-1926. Our customer care team will be delighted to assist you with your renewal.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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