You can easily renew your existing Direct Energy service online. This can be done up to 60 days before your fixed-rate plan contract is set to expire. Direct Energy will contact you by mail, email and/or via Online Account Manager messaging when you are eligible for renewal.
Please be advised that you are not renewing with your current rate and plan. You are renewing your service agreement with Direct Energy, while choosing a new plan and rate. You can renew with your current plan, but that rate most likely has changed due to energy market demand.
If you're not able to process your renewal online, don't see the "Renew" link or can't find a plan option to suit you, please call Customer Service at 1-855-461-1926. Our customer care team will be delighted to assist you with your renewal.
Please visit Contact Us and select your state of residence to view the contact information for your area.