Connecticut, Contact Us Today

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Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.

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In case of a power outage or downed line, contact your local utility. If your utility is not listed below contact 9-1-1.

Connecticut Light & Power1-800-286-2000
United Illuminating Co.1-800-722-5584

Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

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For Your Home

Move Your Service

Small Business

(Mon - Fri: 8:00am-6:00pm EST)
Email: Sign Up

Large Business

(Mon - Fri: 8:00am-5:00pm EST)

Support for Energy Customers

For your Home

(Mon-Fri: 7:00am - 7:00pm, Sat: 7:00am - 4:00pm, Sun: Closed )


Postal Service
Direct Energy, PMB #51
7385 North State Route 3
Westerville, OH 43082

Email: Customer Service

PURA Contact Information
State of Connecticut Public Utilities Regulatory Authority
Phone: 1-800-382-4586 (toll free) or 1-860-827-1553
Ten Franklin Square, New Britain, CT 06051

Small & Large Business

(Mon - Fri: 8:00am-6:00pm EST)
Email: Customer Service

Natural Gas
(Mon - Fri: 8:00am-6:00pm EST)
Email: ( Customer Service )

Email: Customer Service

Natural Gas Triggers
fax: 1-866-421-2451
Email: Customer Service

Need Help with Home Protection

Direct Energy Protection Plans

Power Outage & Emergency


Connecticut Light & Power

United Illuminating Company


Residential Energy, Corporate

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046

Business Energy

Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222

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© 2019 Direct Energy. All rights reserved. Direct Energy Services, LLC: Connecticut PURA Docket Number 06-03-06 - Application of Direct Energy Services, LLC for an Electric License Application; 06-03-06RE01 - Application of Direct Energy Services, LLC for an Electric Supplier License - Reopening Due to Statute Change; 06-03-06RE02 - Application of Direct Energy Services, LLC for Electric Supplier License – Five Year Renewal; 06-03-06RE03- Application of Direct Energy Services, LLC For An Electric Supplier License – Five Year Renewal - Compliance with Conn. Gen. Stat. §16-245o(g)(1). Norton Secured