Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via email, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date.
In general, customers on a fixed-rate plan can renew their plan up to 60 days in advance of their estimated contract expiration date. You can find this date by logging into your Online Account Manager with your User Name and Password. Once you have logged in, hover over the "Account Management" tab in the top navigation bar and click "Plan and Account Management." Then scroll to the bottom of the page to view the field marked "Estimated Contract End Date." This date appears on the second page of your Direct Energy bill.
If you don't see a date available in the area indicated, this means you're on a variable-rate, no-contract plan, and you don't have a contract expiration date.
Please visit Contact Us and select your state of residence to view the contact information for your area.