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Support for Connecticut Customers

Get the help and tips you need online or by phone. Click one of our resources below to contact us or find answers on our website.

Customer Support for our energy customers

What Can We Help You With Today?

Manage Your Account Online

Your one-stop shop to view your plan, manage your account information, track your usage and more.

Contact Us

If you have questions about your plan, account or any other concerns, we're here to help!

Frequently Asked Questions

Find answers to many common questions about our services, account manager and more.

View Quarterly Environmental Disclosure Labels

As a Connecticut customer, you have the opportunity to advise Direct Energy how you would like to receive your regulatory notices. Click here to find the ways in which Direct Energy can keep in contact with you and deliver your mandated notices.

Have a question about a plan or need help placing an order?

Call us: 1-888-548-7540

Hours: 8:00 am - 8:00 pm Mon-Fri ET
8:00 am - 5:00 pm Sat ET
Closed Sun
Chat Hours: 9:00 am - 7:00 pm Mon-Fri ET

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