Support for Connecticut Customers

Thanks for choosing Direct Energy as your Connecticut energy company. We want to bring you the best possible customer care available.

This page serves as the hub for our customer care resources. We want to make sure that you have access to all of the information you might need, want, or desire as a Direct Energy customer. For your convenience, we've put together a comprehensive collection of links below.

Need to Contact Us?

If you have questions about your service quality, billing, or any other concerns, we're here to help!

Contact Us

Business Services

Direct Energy Business offers a range of energy solutions for large and small businesses alike, so you can find the right plan for your company.

Learn More

Manage Your Account Online

Your one stop shop to view invoices, make payments, check your account balance, and more.

Manage Your Account

Get Help Online

There is a lot to know! Visit our FAQs page to answer all your questions.

Get Help Online

As a Connecticut customer, you have the opportunity to advise Direct Energy how you would like to receive your regulatory notices. Click here to find the ways in which Direct Energy can keep in contact with you and deliver your mandated notices.

© 2018 Direct Energy. All rights reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Products and services vary depending on region or market. Direct Energy Services, LLC: Connecticut PURA Docket Number 06-03-06 - Application of Direct Energy Services, LLC for an Electric License Application; 06-03-06RE01 - Application of Direct Energy Services, LLC for an Electric Supplier License - Reopening Due to Statute Change; 06-03-06RE02 - Application of Direct Energy Services, LLC for Electric Supplier License – Five Year Renewal; 06-03-06RE03- Application of Direct Energy Services, LLC For An Electric Supplier License – Five Year Renewal - Compliance with Conn. Gen. Stat. §16-245o(g)(1). Norton Secured