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Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.

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25 energy-efficient tips for lower electricity costs

Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!

 

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Account FAQs

Account FAQs

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Online account

Renew service

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Account

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Texas customers
If a member of your household requires critical care, please call customer support at 1-888-305-3828. We’re here to support you 24/7.  

Northeast & Midwest customers
If a member of your household requires critical care, please contact your local utility company for any options you may have. 

Moving  

Texas customers
If you're moving to a new address within the Direct Energy service area, you can transfer your service to your new address online or by calling customer support at 1-888-305-3828. 

If you're moving outside of the Direct Energy service area and you need to close your account, please call customer support at 1-888-305-3828. 

Northeast & Midwest customers
If you're moving to a new address within the Direct Energy service area, you can transfer your service to your new address by calling customer support. 

If you're moving outside of the Direct Energy service area and you need to close your account, please call customer support. 

Changing energy providers 
If your current energy plan is not meeting your needs, we invite you to log into your Online Account Manager to see if you're eligible to switch plans and explore the options available to you. 

If you need further assistance, please start a live chat below or call us and we will be happy to assist you. 

If you still prefer to cancel your service with us, you can do so in your Online Account Manager or by contacting customer support. 

Texas customers
Please note if you change energy providers, you may owe Direct Energy a cancellation fee depending on the terms of the plan you selected. If you have questions about your contract, you can view the details in your Online Account Manager. You can also start a live chat below or contact us by phone. 

Online account

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Renew service

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Texas customers: 
When your plan is ready for renewal, you’ll see a notification in your online account manager dashboard. From your dashboard, you can select “Renew plan” to view available offers in your area. After you choose a plan, follow the instructions to complete your renewal. You can also start a live chat or call us at 1-888-305-3828. We’re here to support you 24/7. 

Customers outside of Texas

When your plan is ready for renewal, you’ll see a notification in your online account manager dashboard. From your dashboard, you can select “Renew plan” to view available offers in your area. After you choose a plan, follow the instructions to complete your renewal. 

You can also call us Monday-Friday 8:00am-8:00pm ET or Saturday 8:00am-5:00pm ET for help with renewing your plan.

We’ll let you know it’s time to renew your service 60-90 days before your current plan expires. You can find your plan’s expiration date by viewing your plan information in your online account manager. If you’re enrolled on a month-to-month plan, you don’t have an expiration date. 

After you renew your service, your new plan will go into effect within 1-2 billing cycles after your current plan expires, depending on your utility.

You’re welcome to renew with any plan that you see available when you log into your online account manager. 

If you don’t see the plan option you would prefer, please call customer service so that a representative can assist you with your renewal.

Texas customers: 

If you’re on a variable-rate plan, you can switch to a fixed-rate plan by clicking the dashboard link in your online account manager. You can also start a live chat or call us at 1-888-305-3828. We’re here to support you 24/7.

Customers outside of Texas

If you’re on a variable-rate plan, you can switch to a fixed-rate plan in your online account manager or by calling us Monday-Friday 8:00am-8:00pm ET or Saturday 8:00am-5:00pm ET.

Transfer service

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Texas customers  

We offer quick and easy transfer of service through our Online Account Manager. Once you log in, click Menu and navigate to “Moving? Transfer to new address” under Manage Existing Service.   

You will enter the following information:  

  • Your new service address plus your new billing address (if different)  
  • The date you want to stop service at your current address  
  • The date you want to start service at your new address  

If you’re moving into a different utility service area, you’ll select a new electricity plan for your new home. 

You can also transfer your service by calling customer service at 1-888-305-3828. 

Customers outside of Texas 

You’ll first need to provide your new address to your local utility company. If you’re moving out of your current utility’s service area, create an account with your new utility. 

After you contact your local utility, you can contact Direct Energy customer service to transfer your service to your new address. If you’re moving out of your current utility’s service area, our care agents will assist you in selecting a new electricity and/or natural gas plan. 

Direct Energy will not charge you a fee to transfer your service. However, you may be assessed a one-time new connection fee by your local utility company. You can contact your local utility for more information.

No, you will not be charged an early termination fee when you transfer your Direct Energy service.

Texas Customers

Starting service: In general, it takes 3 business days to complete a standard order for service. When you transfer your service, you can request service to begin on the same day for an additional fee. This fee is assessed by your local utility and will appear on your first bill. If all other relevant fees are paid, service will typically start within 24 hours. The timeline ultimately depends on the workload of the local utility company. 

Ending service: Unfortunately, it’s not possible to end service at your previous address the same day you transfer. It takes 3 business days for Direct Energy and the local utility to process and complete your service termination request.

Customers outside of Texas

The time it takes to start or end service varies based on your local utility – it could take a few days or up to 1-2 billing cycles to complete your transfer. You can contact your local utility for more information.

Our offers can vary based on service area, so if you’re moving away from your current energy service area, you may need to select a new plan when you transfer your Direct Energy service. 

If you live outside of Texas, you may also need to sign up with a new utility company. Check which utility company will serve you once you move. You can find utility information on our utility page.

Signing up for Direct Energy is easy!

We offer a wide range of plans and even help you customize them to fit your needs! Shop our plans to find your best fit today.  

Need help placing an order?
Texas customers: call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: call us at 1-888-305-3828
Northeast and Midwest customers: Contact us