Frequently asked questions

Have questions? We've got answers. Find information on how to sign up for service, manage your account, troubleshoot issues and more. 

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General information


Find out more about Direct Energy and how to get in touch with us. 

General FAQs

Online Account Manager


Access your Online Account Manager, view your usage and manage your services. 

Account FAQs

Sign up


Get information on how to start service, what you need to get started and the signup process. 

Sign up FAQs



Understand your billing options like Average Monthly Billing, Paperless Billing and more. 

Billing FAQs



Learn about your payment options, how to update your payment information and more.

Payment FAQs



Learn why your power could be disconnected and how to report issues.

Outage FAQs

Popular FAQs

Signing up for Direct Energy is easy!

We offer a wide range of plans and even help you customize them to fit your needs! Shop our plans to find your best fit today.  

Need help placing an order?
Texas customers: call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: call us at 1-888-305-3828
Northeast and Midwest customers: Contact us