How do I contact Direct Energy?

You can contact Direct Energy in the following ways:

Power to Go Prepaid
Mon-Sun: 7:00am - 10:00pm CT

All Other Electricity Plans
Mon-Sun: 7:00am to 10:00pm CT

Chat (bottom of this page)
Mon-Fri: 7:00am to 8:00pm CT
Sat: 8:00am-6:00pm CT

Facebook | Twitter
Mon-Fri: 8:00am to 5:00pm CT

Customer Service

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us