What is the role of my local utility company?

Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home. For example, if a storm blows down a power line or a car hits a utility pole, your utility company still fixes the problem and restores your power.

Your utility company continues to be responsible for:

If you have questions about how electricity and/or natural gas are generated and distributed to your home, please call Direct Energy at 1-855-461-1926 or your local utility/distribution company.

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