Both Direct Energy and your local utility company supply electricity and/or natural gas to retail customers like you. The difference is that Direct Energy, as a competitive retail energy supplier, has more flexibility in purchasing electricity and natural gas in the wholesale energy markets. This flexibility allows us to offer more product choices, and in some cases, more competitive or customized pricing than you would get by taking service from your local utility (sometimes called "utility default service").
In addition, utilities still own the power lines and distribution network for your electricity and natural gas, so outages and meter issues continue to be maintained by your local utility or local distribution company.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us