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Now you can enjoy the best of shopping and entertainment on us. Get Amazon Prime on us for the length of your contract with select plans.*

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*The Amazon Prime Membership ("Prime") offer is available on the Twelve Hour Power On Us, Free Power Weekends On Us, and Live Brighter ® On Us plans only.

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How Do I Redeem My Amazon Prime Membership Offer?

New customers who sign up for one of our 24-month "On Us" plans will have the opportunity to receive Amazon Prime membership on us for the length of their plan via an Amazon Prime activation link.

  • Enter your email: When you sign up for an "On Us" plan, please use a valid email address. Direct Energy will use this email to send you your Amazon Prime membership activation link. The email you provide Direct Energy does not need to be associated with your Amazon.com account. The activation link will be sent within 24 hours of your first day of active electricity service.

  • Receive your Amazon Prime Membership Activation Link: Within 24 hours of your first day of active electricity service, you'll receive an email with your Amazon Prime Membership activation link from Direct Energy. Please check your spam folder if you don't see the email.

  • Redeem Activation Link: Current Amazon Prime member: When you click the activation link, you'll be directed to the redemption page. Select "ACTIVATE ON AMAZON," and you will be directed to Amazon to complete the activation process. You will receive $15/month in Amazon Gift Cards deposited into your Amazon account for the length of your contract on this Direct Energy plan. Not An Amazon Prime member: Click the activation link, and you'll be directed to the redemption page. Then select "ACTIVATE ON AMAZON," where you'll be directed to Amazon to sign up for your Amazon Prime membership and start receiving your Prime benefits.

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Tips on Shopping for Energy

What's In It for Me
What's In It for Me?

At Direct Energy, your needs are our top priority! Configuring your plan allows you to tailor your plan to your needs.

Consider the Total Cost
Consider the Total Cost

When choosing a plan, it's important to consider what your consumption will look like and how that factors into the plan's total cost.

What's Your Usage?
What's Your Usage?

Your usage is based on many things, so it's only fitting that your plan's flexibility is too.

Delivery Fees
Delivery Fees

Delivery fees are separate charges on your bill that come from your local utility to cover the cost of delivering energy to your home. Your utility may change these fees even if the energy rate from us is fixed.

What's Included in the Rate?
What's Included in the Rate?

The rates above include your energy charge from Direct Energy, current delivery fees and other charges to cover the cost of energy delivery and service.

How to Sign Up
How to Sign Up

Signing up is easy! Just select your electricity plan and go through the online enrollment process. We'll take care of the rest.

Frequently Asked Questions

The rate includes your energy price per kilowatt-hour (kWh). The rate also includes charges that help deliver energy to your home, such as the base charge and delivery charges from your Transmission and Distribution Utility. Some of these charges are fixed and others depend on your usage. You can find your energy price per kWh and other charges in your EFL.

When you sign up for an electricity plan, you'll be able to choose the day you start service. You will usually be able to start service within seven business days.

You can sign up by clicking "SELECT PLAN" above. If you're moving to a new address, just use the address of your new home to fill out your service address information. If you're switching from another electricity provider, we'll them know about your switch.

*The Amazon Prime Membership ("Prime") offer is available on the Twelve Hour Power On Us, Free Power Weekends On Us, and Live Brighter ® On Us plans only.  You must have a valid email address to participate in the offer.

New Prime Members: You will receive a Prime Membership Activation Link by email after your first full day of electricity service with Direct Energy. You must remain enrolled in the qualifying "On Us" plan, and your account must not be in arrears or pending cancellation to continue receiving your Amazon Prime benefit. Offer subject to change. Amazon Prime is subject to Amazon Prime Terms and Conditions. Visit amazon.com/prime for more information. Cancel anytime by contacting Direct Energy. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Amazon Prime automatically renews at $139/year + any taxes or the then-current price after the 2-year promotional period. Amazon, Amazon Prime and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

Existing Prime Members: You will receive up to a total of $360 in Amazon Gift Cards issued in twenty-four monthly installments of $15. You must have i) an Amazon account and ii) a valid email address on file to receive your Amazon Gift Cards. You will only receive $15/month in Amazon Gift Cards deposited into your Amazon account for the length of your contract on this Direct Energy plan up to twenty-four months. Your $15 Amazon Gift Card will be sent to you every month thru the end of the initial term of your Direct Energy contract, so long as your account remains in good standing with Direct Energy. At the end of your Direct Energy contract, or if you are no longer in good standing with Direct Energy, you will no longer receive a recurring Amazon gift card. This promotion will be forfeited if 1) this Direct Energy contract is terminated before the end of the initial term, for whatever reason and/or 2) if you change to a different Direct Energy plan before all Amazon Gift Cards are awarded. Amazon Prime Membership Activation Links or Amazon Gift Cards cannot be transferred or resold. Cancel anytime by contacting Direct Energy. Amazon.com, Inc. and its affiliates are not sponsors of this promotion. Amazon Prime automatically renews at $139/year + any taxes or the then-current price after the 2-year promotional period. Amazon, Amazon Prime and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

§§Flat bill rate applicable up to 2,000 kWh a month. See your terms of service for more information.

§Offer valid for new residential customers in Texas only. Provisioned smart meter required. Free power begins on Fridays at 6:00 PM and ends Sunday at 11:59 PM. Terms and Conditions apply.

100% renewable energy plans are supported 100% by Renewable Energy Certificates (RECs) that are purchased and retired in an amount sufficient to match your annual consumption. RECs are a tradeable, non-tangible energy commodity in the United States that represents proof that 1 megawatt-hour (MWh) of electricity was generated from an eligible renewable energy resource like biomass, hydro, solar or wind. Please see your Terms of Service for more information.

^Offer valid for new residential customers in Texas only. Free nights last from 9:00 PM to 9:00 AM. Provisioned smart meter required. Certain eligibility requirements, fees, taxes, terms and conditions apply. A base charge of $9.95 is included in the average price for this plan, as well as other recurring charges, excluding state and local sales taxes and Miscellaneous Gross Receipts Tax Reimbursement. This 12-month term fixed price will only vary if there are changes in TDU, regulatory fees or a law that requires new or modified costs outside of our control. You may cancel without penalty if you move and provide a forwarding address at least 14 days prior to your move date. Please see the Electricity Facts Label for more information and other applicable fees for this plan.

^^Offer valid for new residential customers in Texas only. Provisioned smart meter required. Certain eligibility requirements, fees, taxes, terms and conditions apply. Orders placed after 2 p.m. will be activated the following business day. For Power to Go Free Weekends, free power begins on Saturdays at 12:00 AM and ends Sunday at 11:59 PM.

The credit is exclusive of any monthly base charge, applicable taxes and fees, or other charges. Credits for extra energy are uncapped at the monthly usage from the grid. The credit per kWh for the extra energy you send to the grid will be lower than the kWh energy rate we charge for the electricity plan. It may take up to 3 billing cycles after receiving Permission to Operate (PTO) from your utility to begin receiving credits. To receive bill credits, the customer must have solar panels at the utility service address and an active interconnection agreement with the utility (or TDSP). Customer must have a meter installed and configured by their TDSP that measures the inflow and outflow of electricity to and from their home.

The only circumstance in which your actual price can change is to reflect changes in Transmission and Distribution Service Provider (TDSP) Delivery Charges, law or regulatory charges allowed by the Public Utility Commission of Texas.

Have a question about a plan or need help placing an order?

Call us: 1-855-461-1926

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