Texas - We're Here To Help, Contact Us Today

Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from energy to home services, rewards, products, and beyond.

Search FAQ's

Send Us A Message

Please verify you're a real person by doing this simple math problem:

1 + 5 =

EMERGENCY CONTACT INFORMATION

In case of a gas leak or other gas emergency, contact your local utility. If your utility is not listed below contact 9-1-1.

CenterPoint Energy 1-800-332-7143
Oncor Electric Delivery Co. 1-888-313-4747
Texas New Mexico Power 1-888-866-7456
AEP Texas Central Company 1-866-223-8508

Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Sign Up for Electricity

For Your Home

Sign Up Online

1-855-461-1926

Small Business

1-855-814-7394
(Mon - Fri: 8:30am-5:30pm EST)
Email: Sign Up

Large Business

1-888-925-9115
(Mon - Fri: 8:00am-5:00pm EST)
Email: Sign Up

360Direct™ Energy Management Services
1-855-619-9381
(Mon - Fri: 8:00am-5:00pm EST)
Email: Sign Up

Support for Energy Customers

For your Home

Power to Go Prepaid
1-877-866-6601

All Other Electricity Plans
1-888-305-3828

Fax
1-800-346-2233

Postal Service
Direct Energy
PO Box 660896
Dallas, TX 75266-0896

Email: Customer Service

Small & Large Business

1-888-925-9115
(Mon - Fri: 8:00am-6:00pm EST)

360Direct™
1-855-619-9381
(Mon - Fri: 8:00am-5:00pm EST)

Email: Customer Service

Need Help with Home Services

Airco Mechanical
1-512-837-2917

Airtron Austin
1-512-821-3163

Airtron Dallas
1-972-276-2117

Airtron Houston
1-281-996-5858

Airtron San Antonio
1-210-650-3380

Benjamin Franklin
1-800-471-0809

Direct Energy Protection Plans
1-855-261-9822

Mister Sparky
1-800-595-8644

One Hour Heating & Air Conditioning
1-800-574-1725

Power Outage & Emergency

Electricity Utility

CenterPoint
1-800-332-7143

Oncor
1-888-313-4747

TNMP
1-888-866-7456

AEP Central
1-866-223-8508

AEP North
1-866-223-8058

Pay Your Bill

For your Home

We've made it easy for you to pay your Direct Energy bill in the Lone Star State. Learn about the different options that work best for you and your lifestyle.

View Your Bill Pay Options

Small & Large Business

Western Union
1-888-329-7906

Pay in Your Online Account Manager

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
1-713-877-3500

Home Services

Direct Energy
P.O. Box 850
Lincolnshire, Illinois 60069-0850
1-888-334-3577

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue
12th Floor
Pittsburgh, PA 15222
1-800-830-5923

Social Media

© 2015 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable.PUCT Certificate No. 10040. Norton Secured