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Electricity usage fluctuates constantly due to weather conditions, commercial and industrial business hours and residential electricity usage. During the summer months, demand is usually greater as electricity is used to cool homes and businesses when it's really hot outside, especially during weekday afternoon hours between 3 p.m. and 5 p.m. Generally, when we speak of "peak hours," we are referring to the times of highest electricity use over the course of the day.

In general, Peak Events are declared when demand for electricity threatens to outpace supply, which typically can occur during hot summer days. Additionally, these days can be declared if generation facilities are closed for maintenance, transmission lines are damaged, or during periods when the price to purchase added electricity escalates.

Refer-A-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number of friends you can refer. With Refer-A-Friend your friends win, too, with a bill credit on their second bill when they enroll with Direct Energy. Giving great rewards for referrals is just one more way we put customers first.

It's simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within your Online Account Manager. Refer as many friends as you want. If your friend accepts your request and becomes a Direct Energy customer, you'll both get a $50 bill credit.

You will receive your $50 bill credit after your referred friend registers for MyAccount and pays their first three Direct Energy bills in full and on time. Your friend will receive their $50 bill credit as well after paying their first three bills in full and on time.

If you haven't set up your online account, sign in and get started referring today. Visit DirectEnergy.com, click on "Customer Login," and then click "Create an Account." It's easy – and free!

Direct Energy contacts customers on a fixed-rate contract plan with plan renewal information via email, phone call, and traditional paper mail beginning 60 days in advance of your estimated contract expiration date.

In general, customers on a fixed-rate plan can renew their plan up to 60 days in advance of their estimated contract expiration date. You can find this date by logging into your Online Account Manager with your User Name and Password. Once you have logged in, hover over the "Account Management" tab in the top navigation bar and click "Plan and Account Management." Then scroll to the bottom of the page to view the field marked "Estimated Contract End Date." This date appears on the second page of your Direct Energy bill.

If you don't see a date available in the area indicated, this means you're on a variable-rate, no-contract plan, and you don't have a contract expiration date.

You can transfer your existing Direct Energy service online quite easily. First, log into your Online Account Manager with your Username and Password. Once you've logged in, the "Transfer Service" link should be on the top navigation menu. When you click that link, you'll be asked to provide the following information:

1. What date would you like to stop service at your old address?
2. What date would you like to start service at your new address?
3. What is your new address?

When you click the button to confirm your transfer information, you'll be presented with a range of plan options and the current rates for those plans in your new service area.

If you're not able to process your transfer online, don't see the "Transfer Service" link or can't find a plan option to suit you, please call Customer Service at 1-855-461-1926. Our customer care team will be happy to help with your transfer.

If you're on a fixed-rate plan and moving to a new service address, you are no longer subject to the contract term at your previous service address and won't be charged the Early Termination Fee on your Final Bill at your previous service address.

Simply download a New Occupant Statement (NOS) here, fill it out and sign it. Then send it to us along with one of the following:

• A copy of a signed lease agreement (in its entirety) in your name.
• A notarized Affidavit of Landlord (download a blank template here).
• Closing documents in your name for purchase of the property.
• An electric bill in your name dated within the last two months from a different service address.

Both the NOS form and one of the above supporting documents can be emailed to Enrollment.Exceptions@DirectEnergy.com or faxed to 1-866-814-3021. We highly recommend email for faster processing.

If you need to mail your documents, please send them both to Enrollment Exceptions, 6502 South Yale Avenue #300, Tulsa, OK 74136. Please allow up to five additional business days for us to receive your documents by mail.

ESI stands for "electrical service identifier." An ESI ID number is the physical address where you receive your electricity. In order to track the electricity used by your home, electric companies use a special meter identification number to know exactly how much electricity you used.