Contact Direct EnergySign Up Now: 1-855-461-1926 Billing & Account: 1-888-305-3828 Prepaid Care: 1-877-866-6601
Direct Energy makes it easy to pay your bill in Texas. From Auto Pay to mailing in your payment, our payment options suit each person's needs and lifestyle.
Pay Online Through Your Account
Pay your bill and manage your entire account through your Online Account Manager. Accessing your account is simple.
Make a One-Time Payment
No time to log in? Pay your bill right now through our fastest payment method!
Sign Up for Auto Pay
Simplify the process of paying your bill and sign up for Auto Pay. Avoid late fees, save money on postage and more, with no convenience charges.
Call our automated phone system to pay your bill at your convenience, 24/7/365.
Direct Energy customers:
Direct Energy prepaid customers:
Pay by Mail
P.O. Box 660896
Dallas, TX 75266
Write your check or money order payable to Direct Energy. Be sure and write your account number on your check or money order.
Pay by Phone:
Pay by Mail:
PO Box 180
Tulsa, OK 74101-0180
Pay in Person
There are a number of places where you can pay your bill in person. Find the location closest to you..
Pay via Alexa
Pay your Direct Energy bill through our Alexa Skill.
Pay with Mobile Wallet
Quickly pay your bill right from your iPhone or Android. You can also manage payment options, set up bill reminders and more!
Your monthly bill includes charges for generating electricity, your energy use per kWh, the distribution of electricity to your home or place of business and all applicable taxes such as federal, state and local. Monthly bills can include nonrecurring charges or charges allowed by the rules of the PUCT.
List of Direct Energy Billing TermsView Your Bill Online
Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your electric bill once per month. If you have not received a recent bill from us, please call us at 1-888-305-3828 for assistance.
Deferred Payment Program
If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete.
Contact Customer Service to discuss your situation.
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Have a question about a plan or need help placing an order?
Hours: 7:30am - 8:00pm CT Monday-Saturday