Direct Energy makes it easy to pay your bill in Texas. From Auto Pay to mailing in your payment, our payment options suit each person's needs and lifestyle.
Pay your bill and manage your entire account through your Online Account Manager. Accessing your account is simple.Manage Bills Online
No time to log in? Pay your bill right now through our fastest payment method!One Time Payment
Simplify the process of paying your bill and sign up for Auto Pay. Avoid late fees, save money on postage and more, with no convenience charges.Use Auto Pay
Direct Energy customers:
Direct Energy Power to Go prepaid customers: 1-877-866-6601
Direct Energy LP
P.O. Box 660896
Dallas, TX 75266-0896
There are a number of places where you can pay your bill in person. Find the location closest to you.Find a Location
Your monthly bill includes charges for generating electricity, your energy use per kWh, the distribution of electricity to your home or place of business and all applicable taxes such as federal, state and local. Monthly bills can include nonrecurring charges or charges allowed by the rules of the PUCT.
For more information on how to read your bill: Click here
For a list of Direct Energy billing terms: Click hereView Your Bill Online
Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your electric bill once per month. If you have not received a recent bill from us, please call us at 1-888-305-3828 for assistance.
Deferred Payment Program If you are unable to pay the complete amount of your current bill, you may qualify to pay in installments on an overdue balance until payment is complete. Contact Customer Service to discuss your situation.
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