Support for Texas Customers

Thanks for choosing Direct Energy as your Texas energy company. We want to bring you the best possible customer care available.

This page serves as the hub for all of our customer care resources. Here you can access all the information you might want or need as a Direct Energy customer. Check out our FAQs, Customer Care contact information, easy ways to view and pay your bill online, and plenty of other helpful information.

Need to Contact Us?

If you have questions about your service quality, billing, or any other concerns, we're here to help!

Contact Us

Pay Your Bill

We offer a number of ways you can pay your electricity bill for whatever is most convenient to you.

Pay Your Bill

Find a Payment Location

Our map makes it easy for you to find the closest payment location nearest your home.

Find Payment Location

Transfer Your Service

Transferring your electricity service to a new residence is easy with just a few straightforward steps.

Transfer Service

Manage Your Account Online

Your one stop shop to view invoices, make payments, check your account balance, and more.

Manage Your Account

Get Help Online

There is a lot to know! Visit our FAQs page to answer all your questions.

Get Help Online

Get Help with Your Bill

We know today's economy can present challenges in paying for your bill. These resources can help.

Help With Your Bill

Business Services

Direct Energy Business offers a range of energy solutions for large and small businesses alike, so you can find the right plan for your company.

Learn More

Fraud Help

If you believe your identity has been stolen and used to establish service with Direct Energy, click to learn more.

Fraud Help

If you can't pay your bill online or via a method above, please call 1-888-305-3828 so that you can speak directly with one of our friendly customer care representatives.


© 2018 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured