Customer Support

Texas Customer Support

FAQs, Contact Information, and more

We're honored that you've selected Direct Energy as your retail electricity provider in Texas. Thus, we strive to bring you the best possible customer care available.

This page serves as the hub for all of our online customer care resources. We want to make sure that you have access to all of the information you might need, want, or desire as a Direct Energy customer. For your convenience we've put together a comprehensive collection of links below, including our FAQs, customer care contact information, easy ways to view and pay your bill online, and plenty of other helpful information.

Customer Care

So, you have questions about your service quality, billing, or other customer service concerns? We want to help with that! Click the appropriate link below to receive the customer care you need from Direct Energy.

New to Direct Energy?

Thanks for becoming a new Direct Energy customer! We're really glad you're here, and we want to make sure you stick around for awhile. Since different electricity companies do things in different ways, we can help you adjust to life as a DE customer with the links you see here, including the all-important billing information. Don't be afraid to ask questions!

Payment Options

Paying your electricity bill each month is the most basic thing you can do as a Direct Energy customer. And because it's important to keep your bills paid, we want to ensure that you understand all the possible bill payment options available to you. If at any time you are unable to make a payment online as instructed by one of the links below, Direct Energy customers please call 1-888-305-3828, Power to Go Prepaid customers please call 1-877-866-6601 so that you can speak directly with one of our friendly customer care representatives.