Support for Texas Customers
Thanks for choosing Direct Energy as your Texas energy company. We want to bring you the best possible customer care available.
This page serves as the hub for all of our customer care resources. Here you can access all the information you might want or need as a Direct Energy customer. Check out our FAQs, Customer Care contact information, easy ways to view and pay your bill online, and plenty of other helpful information.
Need to Contact Us?
If you have questions about your service quality, billing, or any other concerns, we're here to help!
Contact UsPay Your Bill
We offer a number of ways you can pay your electricity bill for whatever is most convenient to you.
Pay Your BillFind a Payment Location
Our map makes it easy for you to find the closest payment location nearest your home.
Find Payment LocationTransfer Your Service
Transferring your electricity service to a new residence is easy with just a few straightforward steps.
Transfer ServiceManage Your Account Online
Your one stop shop to view invoices, make payments, check your account balance, and more.
Manage Your AccountGet Help Online
There is a lot to know! Visit our FAQs page to answer all your questions.
Get Help OnlineGet Help with Your Bill
We know today's economy can present challenges in paying for your bill. These resources can help.
Help With Your BillBusiness Services
Direct Energy Business offers a range of energy solutions for large and small businesses alike, so you can find the right plan for your company.
Learn MoreFraud Help
If you believe your identity has been stolen and used to establish service with Direct Energy, click to learn more.
Fraud HelpIf you can't pay your bill online or via a method above, please call 1-888-305-3828 so that you can speak directly with one of our friendly customer care representatives.
Direct Energy
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Electricity
Free Electricity Every Night + Echo Dot
Get free electricity every night for one year and an Amazon Echo Dot when you sign up for the Twelve Hours on Command 12 electricity plan!
Learn More
Pay Your Bill
Pay your bill the way you want: online, in person, by phone, or through the mail. You can even pay though your Amazon Echo Dot with the Direct Energy Skill. Or, sign up for Auto Pay and never miss a payment again.
Pay Your Bill -
Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
Learn More
- Learn
- Sign Up
- Call Us: 1-855-461-1926
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Pay Bill
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