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Contact Direct Energy

Sign Up Now: 1-855-461-1926 Billing & Account: 1-888-305-3828 Prepaid Care: 1-877-866-6601

Support for Texas Customers

Get the help and tips you need online or by phone. Click one of our resources below to contact us or find answers on our website.

Customer Support for our energy customers

What Can We Help You With Today?

Manage Your Account Online

Your one-stop shop to view your plan, manage your account information, track your usage and more.

Manage Your Account

Pay Your Bill

We offer several convenient ways you can pay your electricity bill.

Pay Your Bill

Transfer Your Service

Transferring your electricity service to your new home is easy with just a few straightforward steps.

Transfer Service

Contact Us

If you have questions about your plan, account or any other concerns, we're here to help!

Contact Us

Frequently Asked Questions

Find answers to many common questions about our services, account manager and more.

Get Help Online

Fraud Help

If you believe your identity has been stolen and used to establish service with Direct Energy, click to learn more.

Fraud Help

Have a question about a plan or need help placing an order?

Call us: 1-855-461-1926

Hours: 7:30am - 8:00pm CT Monday-Saturday

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