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Support for Texas Customers

Get the help and tips you need online or by phone. Click one of our resources below to contact us or find answers on our website.

Customer Support for our energy customers

What Can We Help You With Today?

Manage Your Account Online

Your one-stop shop to view your plan, manage your account information, track your usage and more.

Pay Your Bill

We offer several convenient ways you can pay your electricity bill.

Transfer Your Service

Transferring your electricity service to your new home is easy with just a few straightforward steps.

Contact Us

If you have questions about your plan, account or any other concerns, we're here to help!

Frequently Asked Questions

Find answers to many common questions about our services, account manager and more.

Fraud Help

If you believe your identity has been stolen and used to establish service with Direct Energy, click to learn more.

Have a question about a plan or need help placing an order?

Call us: 1-855-461-1926

Hours: 7:00am-7:00pm CT Monday-Friday, 7:00am-4:00pm Saturday