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Discover MoreDirect Energy's Protection Plans provided by Allied Warranty provide a la carte options so you can tailor coverage to your needs. You can cover your HVAC system, essential appliances and more.
Get protection in the event of unexpected damage from an electrical surge or lightning strike.
Get peace of mind in the event of the unexpected AC problems.
Protect your home's electrical wiring system plus essential electronics and appliances.
Valid for current Direct Energy customers in Texas only. Need electricity service? View Plans | Terms of Service
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Control Vivint products like lights, locks and more, and even connect your favorite Google, Amazon and Nest devices to the Vivint app or hub. Click below to learn more about protecting your whole home and your peace of mind.
Learn MoreThis information will be in your welcome letter. You can submit a request electronically at www.alliedwarranty.com or you can call 1-866-791-1200 to speak with the Allied Warranty Claim Service Center. When you submit a request, a team member will contact you on or before the next business day to discuss next steps.
Allied Warranty's service department will review the request to ensure it is complete, the request is then sent to a vendor. The vendor will contact the customer to schedule an appointment. The tech will arrive at the customer's home 24-48 hours after the claim is filed. At the appointment, they will diagnose the failure and call it in to Allied for approval. Allied's service department will review the coverage and approve/deny. Vendor will repair failure; if repair is not possible, Allied will send customer check.
Yes, Direct Energy customers can transfer both their electric service and any protection plans with just one call to Direct Energy.
Direct Energy Surge Protect plans provide you with up to $2000 per year in coverage for personal electronics and appliances in case they are damaged by electrical surge or lightning. Direct Energy Surge Protect plans are provided solely by Allied Warranty. By agreeing, you authorize your Direct Energy account information to be provided to Allied Warranty for enrollment on this product. You'll receive Allied Warranty's toll-free number, product details, terms and conditions for covered items, and your contract effective date, which is when your coverage begins for Direct Energy Surge Protect Standard. You'll have 30 days after your enrollment is processed to review Allied Warranty's materials before the contract effective date. If you call and cancel during your review period you will not be billed for the product[s]. If you don't call to cancel the product[s] before the contract effective date, your coverage will begin automatically and you agree that the monthly fees for Direct Energy Surge Protect plans can be included on your Direct Energy monthly bill. If you change electricity providers, you must pay your final bill for electricity in full to keep this product and your coverage will continue until you cancel the product. You may cancel Direct Energy Surge Protect plans without penalty by calling Direct Energy at 1-888-305-3828.
Direct Energy $500 AC/Heat Protect provides you with $500 per individual service claim per unit with a total annual coverage of $5,000 for all claims up to two ac and heating units. A $60 service fee applies for each Direct Energy $500 AC/Heat Protect visit, including the HVAC tune-ups. Direct Energy $500 AC/Heat Protect is/are provided solely by Allied Warranty. By agreeing, you authorize your Direct Energy account information to be provided to Allied Warranty for enrollment on this product. You'll receive Allied Warranty's toll-free number, product details, terms and conditions for covered items, and your contract effective date, which is when your coverage begins for Direct Energy $500 AC/Heat Protect. You'll have 30 days after your enrollment is processed to review Allied Warranty's materials before the contract effective date. If you call and cancel during your review period you will not be billed for the product[s]. If you don't call to cancel the product[s] before the contract effective date, your coverage will begin automatically and you agree that the $9.99 for Direct Energy $500 AC/Heat Protect can be included on your Direct Energy monthly bill. If you change electricity providers, you must pay your final bill for electricity in full to keep this product and your coverage will continue until you cancel the product. You may cancel Direct Energy $500 AC/Heat Protect without penalty by calling Direct Energy at 1-888-305-3828.
Direct Energy Electric Line with Surge Protect provides you with up to $1,000 per year for repair and replacement of your home's inside wiring including breaker panel, outlets, switches and dimmers and an additional annual coverage amount of up to $1,000 per year for repair and replacement of covered items including consumer electronics and appliances in the event they are damaged by a power surge or lightning. Direct Energy $2000 Line-Surge is/are provided solely by Allied Warranty. By agreeing, you authorize your Direct Energy account information to be provided to Allied Warranty for enrollment on this product. You'll receive Allied Warranty's toll-free number, product details, terms and conditions for covered items, and your contract effective date, which is when your coverage begins for Direct Energy $2000 Line-Surge. You'll have 30 days after your enrollment is processed to review Allied Warranty's materials before the contract effective date. If you call and cancel during your review period you will not be billed for the product[s]. If you don't call to cancel the product[s] before the contract effective date, your coverage will begin automatically and you agree that the $9.99 for Direct Energy $2000 Line-Surge can be included on your Direct Energy monthly bill. If you change electricity providers, you must pay your final bill for electricity in full to keep this product and your coverage will continue until you cancel the product. You may cancel Direct Energy $2000 Line-Surge without penalty by calling Direct Energy at 1-888-305-3828.
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