Frequently Asked Questions
General Questions FAQs
If I switch electricity suppliers, will my reliability be affected?
By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...
What is the role of my local utility company?
Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....
What is the difference between Direct Energy and my local utility company?
Direct Energy and your utility work together to provide services for your specific area. Direct Energy is a retail, or competitive, electric and natural gas provider. If you live in a deregulated area, you are able to shop for...
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Direct Energy
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Electricity
Electricity + Echo Dot
Get an Echo Dot and fixed rate Massachusetts electricity when you sign up for our Power on Command 24 plan.
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Energy Plans For Your Business
Whether you operate a small business or large commercial enterprise, we have solutions for you.
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Natural Gas
Natural Gas + Echo Dot
Get an Echo Dot and fixed rate Massachusetts natural gas when you sign up for our Power on Command 24 plan.
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Energy Plans For Your Business
Whether you operate a small business or large commercial enterprise, we have solutions for you.
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Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
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