Frequently Asked Questions
General Questions FAQs
What is the role of my local utility company?
Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....
What is the difference between Direct Energy and my local utility company?
Direct Energy and your utility work together to provide services for your specific area. Direct Energy is a retail, or competitive, electric and natural gas provider. If you live in a deregulated area, you are able to shop for...
If I switch electricity suppliers, will my reliability be affected?
By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...
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