General Questions Frequently Asked Questions for Pennsylvania, General Questions

General Questions FAQs

  • If I switch electricity suppliers, will my reliability be affected?

    By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...

  • What is the difference between Direct Energy and my local utility company?

    Direct Energy is a retail supplier of electricity and natural gas (depending on your location), and your local distributor is a regulated entity that delivers electricity or natural gas to your home. Direct Energy is able to purchase...

  • What is the role of my local utility company?

    Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....

  • What is Renewable Energy?

    Also known as Green Energy, Renewable Energy is electricity generated by naturally sustainable fuel sources instead of being generated from fossil fuels (coal, natural gas, etc.) or nuclear technology. Examples of renewable energy...

  • What kind of energy sources does Direct Energy use?

    Direct Energy purchases power generated from a variety of sources including natural gas, coal, and nuclear. For our customers who choose a green plan or the "Make It Green" option, we purchase Renewable Energy Credits (RECs)...

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