How do I cancel my service?

You can cancel your account online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online.

If you have not created an account previously, go here to register your account now.

View your plan and account information under the "Account Management" tab located at the top right of your screen. At the bottom of this page you will notice a "Cancel Service" button. This will take you to a form that you can fill out to request cancellation of your service.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.