Why does it show I have a balance due in my Online Account Manager when I just made a payment?
It may take several hours for your payment to process. Until your payment processes, your Online Account Manager will show you have a balance due. Please make payment only once to avoid making multiple payments to your account.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
Contact Us
Direct Energy
-
Electricity
Free Nights + Echo Dot
Get 12 hours of free electricity every night for a year and an Amazon Echo Dot with our Twelve Hours on Command 12 plan.
Learn More
Pay Your Bill
Pay your bill the way you want: online, in person, by phone, or through the mail. You can even pay though your Amazon Echo Dot with the Direct Energy Skill. Or, sign up for Auto Pay and never miss a payment again.
Pay Your Bill - Home Services
- Learn
- Sign Up
- Call Us: 1-855-461-1926
-
Pay Bill
Forgot Username? Forgot Password? First Time User? Create an Account Business account? Sign in to MyAccount
