How to Contact Direct Energy Frequently Asked Questions for Texas, How to Contact Direct Energy

How to Contact Direct Energy FAQs

  • What are the hours of operation for Direct Energy Customer Service?

    Our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

    You can also contact Direct Energy via social media at Facebook and Twitter! Customer Service representatives can answer your questions on both those social networks from 8am to 5pm CST Monday through...

  • Who do I contact for questions regarding my electricity bill?

    Our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

    You can also contact Direct Energy via social media at Facebook and Twitter! Customer Service representatives can answer your questions on both those social networks from 8am to 5pm CST Monday through...

  • How do I sign up for Direct Energy by phone?

    There are several ways to speak with a Direct Energy representative by phone in Texas:

      To sign up for Direct Energy services in Texas, please call 1-855-461-1926
    • To transfer your service to a new Texas service address, please call 1-888-305-3828
    • If you have specific questions about Power-To-Go prepaid electricity, please call 1-877-866-6601
    • For all other customer service needs, please call 1-888-305-3828

  • How do I contact Direct Energy?

    You can contact Direct Energy via social media at Facebook and Twitter! Customer Service representatives can answer your questions on both those social networks from 8am to 5pm CST Monday through Friday.

    Our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

  • Who can I talk to if a member of my household is on life support or requires critical care?

    If availability to electricity is necessary to survival for someone in your household, Direct Energy needs to know.

    Here is what you'll need to do:

    • Download the Critical Care Form. It is available here in English and Spanish.
    • Bring this to your physician. He/she will fill it out for you and fax it to your TDSP (Transmission and Distribution Service Provider, also known as your utility company). The TDSP fax numbers are on top of Page 1 of the Critical Care Form.

    Important: your physician should fax the form to your TDSP, NOT Direct Energy. Your TDSP maintains that list and verifies your Critical Care status, and then will contact Direct Energy on your behalf so that we can note the status on your account.

    If you need more information on how to get your service address place on the Critical Care list maintained by the TDSP for your residential area, our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

    Learn more about your TDSP and what they do

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Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

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