What are the hours of operation for Direct Energy Customer Service?

Our Customer Care representatives can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

You can also contact Direct Energy via social media at Facebook and Twitter! Customer Service representatives can answer your questions on both those social networks from 8am to 5pm CST Monday through Friday.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

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