Transfer Your Service Frequently Asked Questions for Texas, Transfer Your Service

Transfer Your Service FAQs

  • How do I transfer my Direct Energy service to a new address?

    You can transfer your existing Direct Energy service online quite easily. First, you will need to log into your Online Account Manager with your Username and Password. Once you've logged in, the "Transfer Service" link should be on the top navigation menu. When you click that link, you will be asked to provide the following information:

    1. What date would you like to stop service at your old address?
    2. What date would you like to start service at your new address?
    3. What is your new address?

    When you click the button to confirm your transfer information, you will be presented with a range of plan options and the current rates for those plans in your new service area.

    If you are not able to process the transfer online, or if you do not see the "Transfer Service" link or the plan option you would prefer, please call Customer Service at 1-888-305-3828 so that a representative can assist...

  • Why am I being asked to choose a new plan when I transfer my service?

    You are asked to choose a new plan when you transfer your service because plan contracts do not transfer between locations. A contract is limited to service to a customer at a location specified in the contract. Therefore, if you choose to continue service with Direct Energy at another location, it is considered a move-in.

    In short, a service can transfer to a new service address, but your rate and plan for your old service address cannot. This is because your rate at your old service address was the given rate at the time you chose that plan. When you move to a new service address, the rate for that new service address will not be the same as your old service...

  • Can I have service start or end on the same day I transfer my service?

    In general, it takes 3 business days to complete a standard order for service. When you transfer your service, you can request service to begin on the same day. This is called a Same Day Turn-On and there is an additional fee involved. If you select Same Day Turn-On service, you will be assessed a one-time fee on your first bill with Direct Energy, as determined by the Transmission & Distribution Utility Provider (also known as the TDSP or utility company) for your area.

    Typically, if a customer places a Same Day Turn-On Order and pays all the necessary fees (including any required deposit amount), service for the customer will begin within 24 hours. Ultimately, the time frame for a Priority Move-In is determined by the TDSP technician workload. Unfortunately, you cannot request to end service on the same day you request your transfer. It takes 3 days for Direct Energy and the TDSP in your area to process and complete your service termination...

  • Does Direct Energy charge a fee to transfer my service?

    Direct Energy will not charge you a fee to transfer your service. However, you will be assessed a one-time new connection fee by the Transmission and Distribution Service Provider (TDSP, also known as the utility company) for your new service address on your first bill at your new service address. This new connection fee ranges from $3.20 to $54.00, depending upon the TDSP in your...

  • Will I be charged an Early Termination Fee if I transfer my service to a new address before my current contract expires?

    If you are on a fixed-rate plan and moving to a new service address, you are no longer subject to the contract term at your previous service address. Thus, you will not be charged the Early Termination Fee on your Final Bill at your previous service...

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