Frequently Asked Questions for Texas

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  • General Questions

    • If I switch electricity suppliers, will my reliability be affected?

      By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...

    • What is a Smart Meter?

      A Smart Meter reads your usage in more detail than a conventional meter. The advanced meter communicates usage information via radio frequency back to the local utility for monitoring and billing purposes, called telemeter, so...

    • What is the role of my local utility company?

      Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....

    • What is an ESI ID?

      ESI stands for "electrical service identifier." An ESI ID number is the physical address where you receive your electricity. In order to actually track the electricity used by your house, electric companies use a special meter...

    • What is Renewable Energy?

      Also known as Green Energy, Renewable Energy is electricity generated by naturally sustainable fuel sources instead of being generated from fossil fuels (coal, natural gas, etc.) or nuclear technology. Examples of renewable energy...

  • Budget Pass

    • What is Budget Pass?

      The Budget Pass program allows you to pay a lower-cost charge managed through a third party in lieu of a deposit so that you can start your electricity service more easily with less upfront cost. Learn more about Budget Pass: How...

    • Budget Pass Payment

      How do I pay the Budget Pass? You can pay the Budget Pass anywhere you can pay a deposit. Click here for a list of payment options. Is Budget Pass refundable? Unlike a deposit, this payment is non-refundable. Will the...

    • Why does Direct Energy provide a Budget Pass?

      We value convenience and satisfaction for our customers, and we always strive for a seamless and worry-free experience. We believe in providing you with flexible options when enrolling for one of our plans so you can start enjoying...

  • What to Know As a Customer

  • Deregulation 101

    • What is a Retail Electric Provider?

      Also known as the REP or electricity company you chose for your home or business, a Retail Electric Provider is a company that has been approved by the Texas Public Utility Commission (PUCT) to sell electric services. A REP is...

    • What is the Public Utility Commission of Texas?

      The Public Utility Commission of Texas (PUCT) is the state agency that is responsible for the regulation and oversight of electric services in Texas. The PUCT regulates the delivery of electricity to ensure the safety and reliability...

    • What is the Electric Reliability Council of Texas?

      The Electric Reliability Council of Texas (also known as ERCOT) is the corporation comprised and governed by a board of directors from investor and municipally owned electric utilities, generators, independent members, and consumers...

    • Do all Texans choose their electricity company?

      Most Texans have the ability to choose the electricity company for their home or business. Over 60% of the state is deregulated, but some areas are served exclusively by some electric cooperatives (also called co-ops) and municipally...

    • What is a Municipally or City-Owned Utility?

      A municipally or city-owned utility is a non-profit electricity provider that is owned and operated by the municipality it serves. Texas city-owned utilities may decide whether or not their customers will have a choice of Retail...

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