Frequently Asked Questions
What to Know As a Customer FAQs
Will I receive notification when my contract expires or will I be automatically renewed?
Direct Energy will notify you in advance of your contract expiration. For contracts entered on or after June 1, 2004, you will not be automatically renewed.
Will I save money by signing up with Direct Energy?
Future savings depend on the direction of commodity prices, which can be very volatile; however, you are not guaranteed savings. Historically, Direct Energy's rates have been very competitive. Our fixed-rate products offer...
What is my Direct Energy Account Number?
This is the number that identifies you as a Direct Energy customer. It is typically used to locate your personal information when you call Customer Service with questions or when you pay your bill. It can found at the top of your...
Who can I talk to if a member of my household is on life support or requires critical care?
If you or a member of your household are on life support or require electricity for critical care, you can have your TDSP prioritize your home for reconnection if you ever experience a disconnection due to a weather event. Here...
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
Direct Energy
-
Electricity
Free Electricity Every Night + Echo Dot
Get free electricity every night for one year and an Amazon Echo Dot when you sign up for the Twelve Hours on Command 12 electricity plan!
Learn More
Pay Your Bill
Pay your bill the way you want: online, in person, by phone, or through the mail. You can even pay though your Amazon Echo Dot with the Direct Energy Skill. Or, sign up for Auto Pay and never miss a payment again.
Pay Your Bill -
Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
Learn More
- Learn
- Sign Up
- Call Us: 1-855-461-1926
-
Pay Bill
Forgot Username? Forgot Password? First Time User? Create an Account Business account? Sign in to MyAccount
