Frequently Asked Questions
What to Know As a Customer FAQs
Who can I talk to if a member of my household is on life support or requires critical care?
If you or a member of your household are on life support or require electricity for critical care, you can have your TDSP prioritize your home for reconnection if you ever experience a disconnection due to a weather event. Here...
What is my Direct Energy account number?
This is the number that identifies you as a Direct Energy customer. It is typically used to locate your personal information when you call Customer Service with questions or when you pay your bill. It can found at the top of your...
Will I receive notification when my contract expires or will I be automatically renewed?
Direct Energy will notify you in advance of your contract expiration. For contracts entered on or after June 1, 2004, you will not be automatically renewed.
Will I save money by signing up with Direct Energy?
Future savings depend on the direction of commodity prices, which can be very volatile; however, you are not guaranteed savings. Historically, Direct Energy's rates have been very competitive. Our fixed-rate products offer...
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Electricity
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Home Protection
Don't Face Household Breakdowns Alone
Our home protection products cover all the appliances and home systems you count on every day, plus a network of expert technicians who will be there when you need them.
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