This check is done to determine whether you can enroll without paying a deposit. The check is a utility payment data-based search that reviews your history of making payments on your utility services (electric, natural gas, water,...
We recommend that you contact your current company to ask about your contract expiration date and to learn about cancellation policies for switching to another...
Direct Energy does not charge an enrollment fee. However, your current energy supplier may assess a cancellation fee if you're switching providers within your contract term. Your current supplier can confirm what those costs (if any) might be. Also, the utility company (or generation company) for your area may charge a one-time fee for connection or disconnection. This fee will appear on your electricity bill on behalf of the utility company approximately thirty (30) days (or one billing cycle)...
If you want to switch from your current provider to Direct Energy and if the power at your address is in your name or your spouse's name, service can begin in approximately seven (7) business days.
For billed products:
Before Direct Energy service can begin at your residence, you must pay your security deposit or send us documentation showing that your deposit can be waived. Please note: if a security deposit is required, Direct Energy must receive the deposit payment prior to the requested service date in order to turn on the electricity.
Don't want to pay the deposit? Check out Direct Energy Power-To-Go®!
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If you're starting Direct Energy service at a new residence, your service can begin a minimum of three (3) business days after you sign up. If you are moving into a residence without power, or if the service is not in your name or your spouse's name, service can begin in approximately three business days.
If you require an expedited move in fewer than three days, please call 1-855-461-1926. There will be an additional cost for an expedited move.
For billed products:
Before Direct Energy service can begin at your residence, you must pay your security deposit or send us documentation showing that your deposit can be waived. Please note: if a security deposit is required, Direct Energy must receive the deposit payment prior to the requested service date in order to turn on the electricity.
Don't want to pay the deposit? Check out Direct Energy Power-To-Go?®!
We can power your home as long as you remain in Direct Energy's service area. You can transfer your service in one of the following ways:
To become an authorized account user on a Direct Energy account, the current account holder must make this request by contacting our Customer Care center at 1-855-461-1926 and providing your name to be added to the...
Unfortunately not, but we can split the deposit into two equal installments if you are a qualified, low-income customer. To have your deposit split, your credit check must show that you need to pay the full deposit amount, and we need to receive and validate your documentation of low-income eligibility.
Please send us one of the following documents as proof of low-income eligibility:
Send us your documents in one of the following ways:
Attn. Low Income
P.O. Box 180
Tulsa, OK 74101-0180, United States
We need to receive your first installment at least three days prior to your service request date. The order to start your electric service with Direct Energy will not be sent until we confirm your status and you pay any deposit you owe. We will hold your enrollment for 30 days until this information is received or the deposit payment posts to your account, whichever comes...
The criteria is based on a Utility payment data based Credit Check and many elements are taken into consideration. Direct Energy may require a deposit if you do not meet the company's credit requirements. The deposit that you pay is returned to you with interest after twelve consecutive on time payments. If you leave Direct Energy, the deposit with interest, minus any outstanding balance will be returned to...
There are no enrollment fees to choose us as your electricity and/or natural gas...
Currently, you can "Support Green" for $5 a month. Learn more here....
You may be eligible to have Direct Energy waive the deposit requirement if you meet one of the following criteria:
62 or older
If you are 62 years of age or older, please send us a copy of your or your spouse's driver's license or state ID. You must not have any overdue electricity payments.
Victim of domestic violence
If you are a victim of domestic violence as recognized by the Texas Council on Family Violence, you can send us a completed and signed certification letter from the Texas Council on Family Violence to confirm your status.
Letter of credit
If you have been a residential customer of any retail electric provider or an electric utility within the last two years and were not late paying a bill more than once in the last 12 months, please contact your current electricity provider to provide a letter of credit on your behalf.
Letter of guarantee
A letter of guarantee is a letter from someone who is already a current Direct Energy customer in good standing and who will act as a guarantor for your Direct Energy account.
Medically indigent
If you are considered medically indigent as certified by a government entity or government-funded energy assistance program provider and physician, please provide us with documentation.
For any of the situations above, you can send us your information by:
Attn. Deposit Waiver
P.O. Box 180
Tulsa, OK 74101-0180, United States
You should fax your completed tax exemption certificate to our Customer Care Center at 1-866-348-4193 or mail us a copy of the certificate to the following address in order to process your exemption:
Direct EnergyUnless we have a certificate on file, we are required to charge you sales...
PO Box 180
Tulsa, OK 74101-0180
For non-prepaid products, "Order Pending" means we could not verify your identity using the information that was provided. To protect your identity and confirm we are signing up the right person and home with Direct Energy, we need to collect some additional documents from you.
Please call 1-866-968-8083 from Monday-Friday, 8 AM-5 PM, and provide the following information:
An agent from our Exceptions Department will contact you within 24-48 business hours.
If you have any questions about this process, please call us at 1-888-305-3828 or e-mail us at ga-deonlinehelptx@directenergy.com.
For prepaid products, "Order Pending means we either had an issue establishing the ESI ID for the account, or there was a data issue. Our Exceptions Department will contact you at the phone number provided, if needed, to resolve the issue....