When will my deposit be refunded?

For a residential account, the deposit is returned to you with interest after twelve consecutive on-time bill payments. This refund will show as a credit on your bill.

If you leave Direct Energy, the deposit (plus interest) will first be applied to any outstanding balance on your account. Any remaining deposit amount will show as a credit on your final bill. The credit will either be refunded to you or transferred to your new energy company (if agreed between us and your new energy company.)

If a balance remains on your account after the deposit is applied, we will send you a final bill.

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Please visit Contact Us and select your state of residence to view the contact information for your area.

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