Does Direct Energy have deposit options for low-income customers?

We can split the deposit into two equal installments if you are a qualified, low-income customer. To have your deposit split, your credit check must show that you need to pay the full deposit amount, and we need to receive and validate your documentation of low-income eligibility.

Please send us one of the following documents as proof of low-income eligibility:

  • A copy of a state-issued statement of benefits for Supplemental Security Income (SSI), Medicaid, Low-Income Medicare, Texas Aid to Needy Families or SNAP food benefits (formerly known as food stamps)
  • A bill from another retail electric provider showing that you have received a low-income discount within the past six months
  • A letter from your current provider confirming that you are an eligible low-income customer

Send us your documents in one of the following ways:

We need to receive your first installment at least three days prior to your service request date. The order to start your electric service with Direct Energy will not be sent until we confirm your status and you pay any deposit you owe. We will hold your enrollment for 15 days until this information is received or the deposit payment posts to your account, whichever comes first.

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Please visit Contact Us and select your state of residence to view the contact information for your area.

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