Switch Holds Frequently Asked Questions for Texas, Switch Holds

Switch Holds FAQs

  • How long will it take to remove the Switch Hold?

    Once we receive both documents and there are no issues with the documents, then we will work with the TDSP and/or the other REP to remove the Switch Hold so that we can continue with your enrollment process. It's important that...

  • What happens if if I can't get the Affidavit of Landlord notarized?

    We suggest that you provide us with either a copy of your entire lease agreement which must include your name on the agreement (or the person enrolling for service) or a copy of your electric bill from your previous premise dated...

  • How will I know if Switch Hold was removed and my service will be connected?

    The account will be noted that the Switch Hold was removed and services will be connected. You may contact us for an update. However, please allow us reasonable time to receive your NOS form with the supporting document and to...

  • Why was the removal of the Switch Hold denied?

    The Switch Hold removal request was denied because there is association between the new occupant and the previous occupant, based on the NOS form and the supporting document.

  • Have you received my paperwork?

    If you emailed the NOS form and supporting document, then you will receive a confirmation that paperwork has been received. If you faxed us the 2 documents, then please allow 1 business day to update your account that they have...

  • How can I speed up the process?

    Provide us with your email so we can email you the NOS form. Send back both documents as soon as possible. We recommend that you email us both documents for faster processing. You may also email us clear photos of both documents...

  • What is an Affidavit of Landlord?

    If you do not have a lease agreement, then you may have your landlord notarize the Affidavit of Landlord stating your proof of residency at the premise and that the landlord is not responsible for the previous occupant's charges....

  • Can I call my TDSP to verify that the Switch Hold has been removed or that they have received the documents?

    We will be provided with the most up-to-date information from your TDSP, so we ask that you call or email our Customer Service department at 1-855-461-1926 for an update. Please allow us time to receive your paperwork.

  • I was told my new Direct Energy order was cancelled because of a switch hold. What does that mean?

    A Switch Hold was placed on the premise by either the TDSP or the previous occupant's REP for an outstanding balance. This is to ensure that the previous occupant fulfills the agreed obligation before switching to another REP....

  • How do I get a New Occupancy Statement (NOS) form?

    You might need a New Occupancy Statement (NOS) form if your new premise has a Switch Hold. A Switch Hold is placed on a premise by a Retail Energy Provider (REP) (with customer's consent) for an outstanding bill or by the Transmission...

  • How Do I Get a Switch Hold Removed So My Power Can Be Turned On?

    Simply download a New Occupant Statement (NOS) here, fill it out and sign it. Then send it to us along with one of the following: A copy of a signed lease agreement (in its entirety) in your name A notarized Affidavit of Landlord...

  • What is a Switch Hold?

    A Switch Hold can be placed on a premise by either a Retail Energy Provider (REP) (with customer's consent) for an outstanding bill or by the Transmission and Distribution Service Provider (TDSP, or utility company) due to meter...

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