What happens to my account balance when there is an extreme weather emergency?

If at any time a deficit balance is equal to or greater than $50.00 due to an extreme weather emergency or under billing, you may be eligible to enroll in a Deferred Payment Plan. You must contact Customer Service to request enrollment in a Deferred Payment Plan.

You must repay your deficit balance over time as part of future payments, with 25% of all future payments being used to pay the outstanding deficit balance until the deficit balance is fully paid.

Failure to adhere to the terms agreed to in a Deferred Payment Plan will result in the entire outstanding amount of the deficit balance becoming immediately due and included into your account balance. If this results in your account balance being equal to or less than $0.00, Direct Energy may request that your TDU interrupt your electricity service.

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