Net metering allows you to potentially lower your energy bill by producing some of the energy you use with an eligible system installed at your service address. Your energy bills will reflect the net amount of energy you use (i.e. Consumption – Generation). Net metering also permits you to apply net metering credits on your energy bill when you produce more energy than you use. Net metering with Direct Energy is not automatic. You must complete the enrollment steps to verify compliance and begin receiving credits.
If at any time during the term of this Agreement you are not an eligible customer or are otherwise unable to meet the requirements set forth in the Statute or this Agreement to receive net metering, you will not be recognized as Net Metering. Direct Energy is required to provide net metering to eligible customers until Direct Energy's load of net metering customers equals 5% of the total peak demand supplied by Direct Energy during the previous year. Direct Energy, in its sole discretion, may provide net metering beyond the 5% threshold, however, Direct Energy reserves the right to place a hold on all net metering applications received after the 5% threshold has been met.
If you have any questions or concerns, please feel free to reach out to our customer care department at 1-866-266-2084 Monday through Friday, 8 a.m. to 8 p.m., and Saturday 8 a.m. to 5:30 p.m., ET.