The amount of prepaid electricity in your account balance decreases as you use electricity. You can track your usage and your balance within your Online Account Manager to learn when you need to add money to your account. You'll get a text message and/or email from us when you have about 3-7 days of prepaid electricity left. You'll also continue to receive friendly reminders about your account balance until you make a payment and add money to your account.
You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero. You can choose email or text message as your communication preference so you don't have to deal with any missed mail or papers.
Should you need assistance paying for your electricity service, contact 1-877-399-8939 or go to the Texas Department of Housing and Community Affairs website for a list of assistance agencies. At your request or the request of an assistance agency, Direct Energy will provide you with your recent usage and payment history. Direct Energy will work with assistance agencies as necessary, and if you qualify, to assist you in maintaining your electricity service.
Still have questions? Find more answers on our Power-To-Go® FAQ page.
Pay Power-To-Go® Now
Make a payment for your Power-To-Go® account below:
You can also call 1-877-866-6601 (24 hours a day, 7 days a week).
Online Account Manager
Find Payment Locations
Need to pay in person? Visit one of our convenient authorized pay stations and pay with cash.PAY IN PERSON