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Sign Up Now: 1-877-866-6601 Billing & Account: 1-888-305-3828 Prepaid Care: 1-877-866-6601Log In To Your Power-To-Go® Account
Make a payment, view payment history, and more.
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Make a Payment
Add to your Power-To-Go® account balance now, or Click here to pay in person.
Track Your Prepaid Electricity Usage
The amount of prepaid electricity in your account balance decreases as you use electricity. You can track your usage and your balance within your Online Account Manager to learn when you need to add money to your account. You'll get a text message and/or email from us when you have about 3-7 days of prepaid electricity left. You'll also continue to receive friendly reminders about your account balance until you make a payment and add money to your account.
Power-To-Go® FAQs
How do I know when it's time to make a payment?
You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero. You can choose email or text message as your communication preference so you don't have to deal with any missed mail or papers.
Is payment assistance still available to me if I am on Power-To-Go®?
Should you need assistance paying for your electricity service, contact 1-877-399-8939 or go to the Texas Department of Housing and Community Affairs website for a list of assistance agencies. At your request or the request of an assistance agency, Direct Energy will provide you with your recent usage and payment history. Direct Energy will work with assistance agencies as necessary, and if you qualify, to assist you in maintaining your electricity service.
Still have questions? Find more answers on our Power-To-Go® FAQ page.
Power-To-Go® Payment Options
Have a question about a plan or need help placing an order?
Call us: 1-877-866-6601
Hours: 7:30am - 8:00pm CT Monday-Saturday
