Payment FAQs

Payment FAQs

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Payment FAQs only apply to Texas customers. If you live outside of Texas, please contact your local utility for information on payment.


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Direct Energy offers a range of ways for you to pay your Texas electricity bill. 


You can make a payment by logging into your Online Account Manager and following these directions: 

  1. Click on Menu and select Pay Your Bill from the drop-down menu. 
  2. Click Pay Your Bill. 
  3. You can select either your bill balance or enter the amount you would like to pay under Other Amount.  
  4. Verify the Total Payment amount automatically calculated.   
  5. Finally, select the form of payment you want to use under Payment Method.  You can also choose to add a new form of payment by selecting Credit Card/Debit Card or Bank Account from the drop down. 
  6. Click the Submit Payment button. 

You can schedule your payment up to 90 days in advance. We accept all major credit and debit cards.  

If you’re a first-time user of our Online Account Manager, you can register here

Direct Energy Power-to-Go prepaid customers 

Power-to-Go customers can call 1-877-866-6601 toll-free to make a payment to your account.  

Pay by Mail 

Pay your bill by mailing in a check or money order to: 

Direct Energy
P.O. Box 660896
Dallas, TX 75266 

Write your check or money order payable to Direct Energy. Be sure and write your account number on your check or money order. 

Pay in person 

Find a payment location 

Pay by phone 

You can make a payment using a credit or debit card by calling 1-888-305-3828. We accept all major credit cards.  

  1. Click “Account Info” at the top of your Online Account Manager.  
  2. Click “Payment Settings” in the dropdown menu.   
  3. Click “Manage Payment Methods” which appears below your account number on the page.  
  4. You'll see options to add a new bank account, credit/debit card or set up Auto Pay. Click the plus sign that appears next to the option you want.  
  5. Fill out your bank account or card information on the next screen and click Submit when finished.  
  6. You can also manage your stored payment methods, if applicable. 

From the Payment Center, you'll be able to make payments, add a payment type to your profile, set up Auto Pay and view payment history for your account.  To get started, log into or register your Online Account Manager account. 

To add a new payment method:

  1. Log in or register your Online Account Manager. 
  2. Select the "Pay Bill” button from your dashboard or “Pay Your Bill” from the menu under Billing and Payments. 
  3. The "Make a Payment” page will open. 
  4. Navigate to the Payment Method card on the right side of the page. 
  5. Click the plus sign beside “Add new bank account” or “Add new credit/debit card.” 
    Enter the new payment information. You will see options to save your payment method as well as make it your default payment method. 
  6. View and agree to the Terms and Conditions and check the box.
  7. Press Submit. 

Please contact us to see if you're eligible to change your payment due date. We can only change your due date for up to 10 days in the future of your current bill due date.

A 5% late charge is added to any overdue amounts if you do not pay your bill by the due date. If you find that you need assistance paying your bill, we'll be more than happy to help.

Qualified customers may be eligible for one of Direct Energy's special payment arrangement plans. Currently, available plans include:

  • Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills.
  • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period.
  • Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs.

If you're interested in one of these payment options, you will need to contact our customer care team at 1-888-305-3828.

Auto Pay

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When you sign up for Auto Pay, your payments are drafted each month without any action needed from you. The Auto Pay draft occurs on the due date of your bill. You can set up your Auto Pay to use one of the four major credit card providers (Visa, MasterCard, Discover, and American Express), your bank-issued check/debit card or your checking account. Once you're set up, it may take one to two billing cycles for Direct Energy to begin automatically drafting your card.

Payment arrangement

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The payment extension option is a short-term extension of the due date for the full payment of your past-due balance. The payment extension provides you assurance that your account will not receive collections activity or be disconnected during the terms of your extension agreement. As opposed to a Deferred Payment Plan (DPP), this is not a structured long-term process for settling any past-due balance. A payment extension is offered to you if you are less than 7 days after your bill due date.

Once you have been approved for a payment extension, you have 8 days to pay your balance in full.

The payment extension is considered broken if your past-due balance has not been paid in full by the agreed-upon date. At that time, a disconnection notice will be generated for your service address.

A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing you to pay an outstanding bill in installments.

You are eligible for a Deferred Payment Plan if you meet these criteria:

  1. No Insufficient Funds payments in the last 30 days;
  2. No more than two (2) Insufficient Funds payments on your account in the last 12 months;
  3. No Broken Payment Extensions in the last 90 days;
  4. No Broken DPP's in the last six (6) months; and
  5. You make the required 50% Down payment.

A DPP can only be set up for the entire balance. A DPP arrangement can be set up for 2 to 5 equal installments. The balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.

If you are interested in this payment option, please log into your online account or call Customer Service at 1-888-305-3828.

You may be eligible to have your deferred balance carried over to your new address. Direct Energy will notify you if you are eligible at the time you request a transfer of service.

If you break your Deferred Payment Plan (DPP) agreement with Direct Energy, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6 months.

There are 3 primary ways you can break the terms of your Deferred Payment Plan (DPP) agreement with Direct Energy: 

  • You didn't pay your regular monthly bill in full by the due date; 
  • You didn't pay your DPP installment payment in full by the due date; or 
  • Your payment could not be processed due to insufficient funds. 

If you do break your DPP agreement, you cannot enroll in another DPP for 6 months. 

Signing up for Direct Energy is easy!

We offer a wide range of plans and even help you customize them to fit your needs! Shop our plans to find your best fit today.  

Need help placing an order?
Texas customers: call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: call us at 1-888-305-3828
Northeast and Midwest customers: Contact us