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Click to vote daily through May 27. Vote today
Payment FAQs
Payment FAQs
Payment FAQs only apply to Texas customers. If you live outside of Texas, please contact your local utility for information on payment.
Direct Energy offers a range of ways for you to pay your Texas electricity bill.
Online
You can make a payment by logging into your Online Account Manager and following these directions:
You can schedule your payment up to 90 days in advance. We accept all major credit and debit cards.
If you’re a first-time user of our Online Account Manager, you can register here.
POWER-TO-GO BY DIRECT ENERGY prepaid customers
Power-To-Go customers can call 1-877-866-6601 toll-free to make a payment to your account.
Pay by Mail
Pay your bill by mailing in a check or money order to:
Direct Energy
P.O. Box 660896
Dallas, TX 75266
Write your check or money order payable to Direct Energy. Be sure and write your account number on your check or money order.
Pay in person
Find a payment location
Pay by phone
You can make a payment using a credit or debit card by calling 1-888-305-3828. We accept all major credit cards.
From the Payment Center, you'll be able to make payments, add a payment type to your profile, set up Auto Pay and view payment history for your account. To get started, log into or register your Online Account Manager account.
To add a new payment method:
If you had 2 payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account (ACH). However, after 12 months after the first Non-Sufficient Funds (NSF) or declined payment was recorded, you will then have the ability to set-up or make a payment using your bank account (ACH).
Please contact us to see if you're eligible to change your payment due date. We can only change your due date for up to 10 days in the future of your current bill due date.
A 5% late charge is added to any overdue amounts if you do not pay your bill by the due date. If you find that you need assistance paying your bill, we'll be more than happy to help.
Texas customers with Auto Pay:
Your payment will be drafted no later than 5 p.m. on the due date of your billing statement. Any changes made to your payment methods take 2-3 days to fully process.
Texas customers without Auto Pay:
Cutoff time for same-day payments is 5pm EST. Payments made after that time will be posted the next business day. It will typically take 2 business days for your payment to be reflected on your account.
Qualified customers may be eligible for one of Direct Energy's special payment arrangement plans. Currently, available plans include:
If you're interested in one of these payment options, you will need to contact our customer care team at 1-888-305-3828.
Click to expand the menu in the top right corner of your account. Auto Pay can be found under Billing and Payments. You can also activate Auto Pay under Your Account Balance on your OAM dashboard.
A panel will appear for Payment Settings. Click “Enroll in Auto Pay” to begin the signup process. Fill out your bank or credit/debit card information and click Save.
When you sign up for Auto Pay, your payments are drafted each month without any action needed from you. The Auto Pay draft occurs on the due date of your bill. You can set up your Auto Pay to use one of the four major credit card providers (Visa, MasterCard, Discover, and American Express), your bank-issued check/debit card or your checking account. Once you're set up, it may take one to two billing cycles for Direct Energy to begin automatically drafting your card.
The payment extension option is a short-term extension of the due date for the full payment of your past-due balance. The payment extension provides you assurance that your account will not receive collections activity or be disconnected during the terms of your extension agreement. As opposed to a Deferred Payment Plan (DPP), this is not a structured long-term process for settling any past-due balance. A payment extension is offered to you if you are less than 7 days after your bill due date.
Once you have been approved for a payment extension, you have 8 days to pay your balance in full.
The payment extension is considered broken if your past-due balance has not been paid in full by the agreed-upon date. At that time, a disconnection notice will be generated for your service address.
A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing you to pay an outstanding bill in installments.
You are eligible for a Deferred Payment Plan if you meet these criteria:
A DPP can only be set up for the entire balance. A DPP arrangement can be set up for 2 to 5 equal installments. The balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.
If you are interested in this payment option, please call Customer Service at 1-888-305-3828.
You may be eligible to have your deferred balance carried over to your new address. Direct Energy will notify you if you are eligible at the time you request a transfer of service.
If you break your Deferred Payment Plan (DPP) agreement with Direct Energy, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6 months.
There are 3 primary ways you can break the terms of your Deferred Payment Plan (DPP) agreement with Direct Energy:
If you do break your DPP agreement, you cannot enroll in another DPP for 6 months.
We offer a wide range of plans and even help you customize them to fit your needs! Shop our plans to find your best fit today.
Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us
Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us