Electricity bill payment assistance

At Direct Energy, we’re all about supporting the customers and communities we serve. For customers facing financial hardship, we’re providing information on agencies that can help with electricity bill payments.

Although Direct Energy doesn’t provide financial assistance directly, we want to ensure that our customers know their options. You may qualify for our Neighbor-to-Neighbor Bill Assistance Program or funding from the Comprehensive Energy Assistance Program (CEAP).

There are a few ways to apply for electricity bill assistance:

  • Find an agency in your county by searching the list below.
  • Visit 211texas.org to find agencies in your area.
  • Call 2-1-1 or 1-877-541-7905 and ask the operator to connect you with an agency in your community.

Please note:

  • Our participating agencies do their best to assist eligible customers as quickly as possible, but sometimes there are delays because of high demand.
  • Participating agencies decide which customers are eligible, and assistance may not fully cover your electricity bill.
  • The requirements for each agency vary and you may have to provide proof of need, like your last electricity bill and a disconnection notice. If necessary, you can find your bill in your online account.

You can find a list of participating agencies below. To learn more about payment assistance programs in Texas, please visit the Texas Department of Housing and Community Affairs website.

If you have any questions, give us a call at 1-888-305-3828 or start a chat below with one of our customer care agents. We’re available 24/7.

Agency Address Phone Counties served
Dallas County Department of Health and Human Service 2377 N. Stemmons Fwy, Suite 600
Dallas, Texas 75207-2710
Phone: 1-214-819-1848
Fax: 1-214-819-6022
Metrocrest Social Services 13801 Hutton Drive
Farmers Branch, TX 75234
Phone: 1-972-446-2100
Fax: 1-817-392-5776
Denton County: Carrollton, Addison, Farmers Branch, Coppell and Dallas zip (75287)
Christian Community Action 200 S. Mill Street
Lewisville, TX 75057
Phone: 1-972-221-1224 Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, Northwest School Districts
City of Ft. Worth Community Action Partnership 4200 South Freeway, Suite 2200
Fort Worth, Texas 76115-1499
Phone: 1-817-392-5700
Fax: 1-817-392-5776
Tarrant County Human Services 100 E. Weatherford
Fort Worth, Texas 76196
Phone: 1-817-531-5620 Tarrant
Irving Cares 440 Nursery Road
Irving, TX 75060
Phone: 1-972-721-9181
Fax: 1-972-438-7345
City of Irving
BakerRipley (FKA Neighborhood Centers, Inc.) 3838 Aberdeen Way
Houston, Texas 77025
Phone: 1-713-667-9400
Fax: 1-832-413-5803
Harris County Community Services Department 8410 Lantern Point Drive - Annex M
Houston, Texas 77054
Phone: 1-713-696-7900 Harris
Aspermont Small Business Development Center, Inc. 9660 US Hwy 83 South
Aspermont, Texas 79502
Phone: 1-940-989-3538
Fax: 1-940-989-3445
Haskell, Jones, Kent, Knox, Stonewall, Throckmorton
Bexar County Department of Community Resources 233 N. Pecos Street, Suite 590
San Antonio, Texas 78207
Phone: 1-210-335-3707
Fax: 1-210-335-6788
Big Bend Community Action Committee, Inc. 1412 West Berlin Street
Marfa, Texas 76834
Phone: 1-432-729-4908
Fax: 1-432-729-3435
Brewster, Culberson, Hudspeth, Jeff Davis, Presidio
Brazos Valley Community Action Agency, Inc. 1500 University Drive E, Suite 100
College Station, Texas 77840
Phone: 1-979-846-1100
Fax: 1-979-260-9390
Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, Washington
Central Texas Opportunities, Inc. 118 W. Pecan Suite 405
Coleman, Texas 76834
Phone: 1-325-625-4167
Fax: 1-325-625-3335
Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels
Combined Community Action, Inc. 165 W. Austin Street
Giddings, Texas 78942
Phone: 1-979-540-2980
Fax: 1-979-542-9565
Austin, Bastrop, Colorado, Fayette, Lee
Community Action Committee of Victoria, TX 4007 Halsey Street
Victoria, Texas 78942
Phone: 1-361-578-2989
Fax: 1-361-578-0062
Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, Victoria
Community Action Corporation of South Texas 204 E. First Street
Alice, Texas 78333
Phone: 1-361-664-0145
Fax: 1-361-664-0120
Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy
Cameron and Willacy Counties Community Projects, Inc. 864 Central Blvd, Suite 2500
Brownsville, Texas 78520
Phone: 1-956-544-6411
Fax: 1-956-544-6414
Cameron, Willacy
Community Action Inc., of Central Texas 101 Uhland Road, Suite 107
San Marcos, Texas 78667
Phone: 1-512-392-1161
Fax: 1-512-396-4255
Blanco, Caldwell, Hays
Community Council of South Central Texas, Inc. 1410 E. Court Street
Seguin, Texas 78155-5705
Phone: 1-830-303-4376 Atascosa, Bandera, Comal, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, Live Oak, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, Zavala, Demitt, La Salle, Maverick
Community Services Agency of South Texas 910 S. 5th Street
San Marcos, Texas 78667
Phone: 1-830-876-5219
Fax: 1-830-876-5280
Dimmit, LaSalle, Maverick
Community Services of Northeast Texas, Inc. 304 E. Houston
Linden, Texas 75563
Phone: 1-903-756-5596
Fax: 1-903-756-7294
Bowie, Camp, Cass, Delta, Franklin, Hopkins, Larmar, Marion, Morris, Rains, Red River, Titus
Concho Valley Community Action Agency 36 W. Beaureguard, Suite B-100
San Angelo, Texas 76903
Phone: 1-325-653-2411
Fax: 1-325-658-3147
Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green
Economic Action Committee of The Gulf Coast 904 Whitson Street
Bay City, Texas 77404-1685
Phone: 1-979-245-6901
Fax: 1-979-245-5699
Economic Opportunities Advancement Corporation (EOAC) 500 Franklin Avenue
Waco, Texas 76701-2111
Phone: 1-254-753-0331
Fax: 1-254-754-0046
Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, Navarro
El Paso Community Action Program, Project BRAVO, Inc. 2000 Texas Avenue
El Paso, Texas 79901-1919
Phone: 1-915-562-4100
Fax: 1-915-562-8952
El Paso
Galveston County Community Action Council, Inc. 4700 Broadway, Suite C109
Galveston, Texas 77552
Phone: 1-409-765-7878
Fax: 1-409-765-9951
Brazoria, Fort Bend, Galveston, Wharton
Greater East Texas Community Action Program (GETCAP) 114 W. Hospital
Nacogdoches, Texas 75961
Phone: 1-936-564-2491
Fax: 1-936-564-0302
Anderson, Angelina, Chambers, Cherokee, Gregg, Hardin, Henderson, Houston, Jefferson, Kaufman, Liberty, Nacogdoches, Orange, Polk, Rusk, San Jacinto, Smith, Trinity, Van Zandt, Wood
Hidalgo County Community Services Agency 2524 N. Closner
Edinburg, Texas 78540
Phone: 1-956-383-6240
Fax: 1-956-380-4324
Hill Country Community Action Association, Inc. 2905 West Wallace
San Saba, Texas 76877
Phone: 1-325-372-5167
Fax: 1-325-372-3526
Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, San Saba
Kleberg County Human Services 1109 E. Santa Gertrudis
Kingsville, Texas 78363
Phone: 1-361-595-8572
Fax: 1-361-595-8578
Kenedy, Kleberg
Lubbock Community Development Department 1611 10th Street
Lubbock, Texas 79457
Phone: 1-806-775-2309
Fax: 1-806-775-3917
Nueces County Community Action Agency 101 South Padre Island Drive
Corpus Christi, Texas 78405
Phone: 1-361-883-7201
Fax: 1-361-883-9173
Panhandle Community Services 1309 West 8th Ave, Plaza C
Amarillo, Texas 79120-2150
Phone: 1-806-372-2531
Fax: 1-806-373-8143
Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler
Pecos County Community Action Agency 101 North Jackson
Fort Stockton, TX 79735
Phone: 1-432-336-7528
Fax: 1-432-336-8813
Crane, Pecos, Terrell
Rolling Plains Management Corporation 118 N 1st Street
Crowell, Texas 79227
Phone: 1-940-684-1571
Fax: 1-940-684-1693
Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, Young
South Plains Community Action Association, Inc. 411 Austin Street
Levelland, Texas 79336
Phone: 1-806-864-6104
Fax: 1-806-894-5349
Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum
South Texas Development Council 1002 Dicky Lane
Laredo, Texas 78043-2187
Phone: 1-956-722-3995
Fax: 1-956-722-2670
Jim Hogg, Starr, Zapata
Texas Neighborhood Services 522 Palo Pinto Street
Weatherford, Texas 76086
Phone: 1-817-598-5700
Fax: 1-817-594-9840
Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, Wise
Texoma Council of Governments 1117 Gallagher Drive, Suite 100
Sherman, Texas 75090
Phone: 1-903-813-3541
Fax: 1-903-813-3511
Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall
Travis County Health & Human Services and Veterans Services P.O. Box 1748
Austin, Texas 78767
Phone: 1-512-854-4100
Fax: 1-512-854-4123
Tri-County Community Action, Inc. 214 Nacogdoches Street
Center, Texas 75935
Phone: 1-936-598-6315
Fax: 1-936-598-7272
Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, Upshur
Webb County Community Action Agency 1110 Washington Street, Suite 203
Laredo, Texas 78040-4443
Phone: 1-956-523-4182
Fax: 1-956-523-5016
West Texas Opportunities, Inc. 603 North 4th Street
Lamesa, Texas 79331
Phone: 1-806-872-8354
Fax: 1-806-872-5816
Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton Ward
Williamson-Burnet County Opportunities, Inc. 604 High Tech Drive
Georgetown, Texas 78626
Phone: 1-512-763-1400
Fax: 1-512-763-1411
Burnet, Williamson

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