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Choose Direct Energy

Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.

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A smarter, safer home

Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.

 

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25 energy-efficient tips for lower electricity costs

Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!

 

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Download the app

Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more. 

 

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Protect your electronics and appliances

Rest easy knowing you have protection from unexpected electrical repair costs and coverage for electrical surge damage with Direct Energy Surge Protect provided by Allied Warranty.

Call 1-888-498-1551

What is a Surge Protection plan?

A Surge Protection plan allows you to get compensated for the repair or replacement of consumer electronics and kitchen appliances damaged during normal usage by an electrical surge.

How does a Surge Protection plan work?

You'll receive up to $2,000 of annual coverage for your electronics and appliances, including repair or replacement (refer to Terms and Conditions for the list of covered items). 

Direct Energy $1,000 Surge Protection plan
 
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    No pre-inspection required, no service call fee and no long-term commitment – you may cancel at any time
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    Up to $1,000 in annual coverage for your electronics and appliances, including repair or replacement (refer to Terms and Conditions for the list of covered items)
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    Service provided by licensed, professional technicians
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    Low monthly fee, conveniently added to your Direct Energy bill
$6.99 /mo
/month
Log in to select offer
Direct Energy $2,000 Surge Protection plan

 

  • svg>

    No pre-inspection required, no service call fee and no long-term commitment – you may cancel at any time
  • svg>

    Up to $2,000 in annual coverage for your electronics and appliances, including repair or replacement (refer to Terms and Conditions for the list of covered items)
  • svg>

    Service provided by licensed, professional technicians
  • svg>

    Low monthly fee, conveniently added to your Direct Energy bill
$9.99 /mo
/month
Log in to select offer

Valid for current Direct Energy customers in Texas only. Terms of service
Need electricity service? View plans

How would a Surge Protection plan help you?

Protect the everyday

Protect the electronics and appliances you use every day. Cover your TVs, computers, refrigerator and more

Peace of mind

You can't predict when a power surge will strike, but you can be protected from the high cost of replacing important appliances and electronics.

Expert service

If something happens and you need service, you can count on licensed and professional technicians to help.

Get peace of mind in the event of unexpected damage from an electrical surge.

Enroll now

Additional home protection plans

Protect more than your electronics and appliances with Allied Warranty's suite of protection plans.

AC and Heating Protection plan

Get peace of mind in the event of unexpected AC problems. Get up to $5,000 in annual coverage with an AC and Heating Protection plan.

Learn more

Electric Line and Surge Protection plan

Get coverage for up to $1,000/year for electrical wiring repairs and up to $1,000/year for surge damage.

Learn more

Surge Protection Plans FAQs

Show all answers

Electrical surges are sudden, brief rises in voltage and/or current to a connected load. They may originate inside or outside any home or business. Standard household equipment operating at 120 volts can be damaged by surges of 500 volts or greater.

Generally, indoor surges are caused by major equipment, such as your air conditioner or refrigerator, switching on or off. Outdoor surges can be caused by incidents involving electric lines, neighbors using heavy power equipment or power equipment failures. Lightning most often causes them during seasonal electrical storms.

This information will be in your welcome letter. You can submit a request electronically at www.alliedwarranty.com or you can call 1-866-791-1200 to speak with the Allied Warranty Claim Service Center. When you submit a request, a team member will contact you on or before the next business day to discuss next steps.

Allied Warranty's service department will review the request to ensure it is complete, the request is then sent to a vendor. The vendor will contact the customer to schedule an appointment. The tech will arrive at the customer's home 24-48 hours after the claim is filed. At the appointment, they will diagnose the failure and call it in to Allied for approval. Allied's service department will review the coverage and approve/deny. Vendor will repair failure; if repair is not possible, Allied will send customer check.

1 Please allow one to two billing cycles for the credit to appear on your statement. Not redeemable for cash.

To participate in Direct Energy’s Battery Power Share Program, you must: (i) be a Texas customer of Direct Energy in good standing at the time of any Program event and for the duration of your participation in the Program; (ii) have an installed, operable SolarEdge battery that is registered online with SolarEdge at the enrolled account service address; (iii) have an active/signed interconnection agreement with your local Transmission and Distribution Service Provider (TDSP) to connect your SolarEdge battery to the grid; (iv) have an Advanced Meter installed by your TDSP that separately measures the in-flow and out-flow of electricity to and from your home; and (v) have the SolarEdge battery connected to an active Wi-Fi,  ethernet or LTE cellular network at the enrolled account service address.

Need help placing an order?
Texas customers: call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: call us at 1-888-305-3828
Northeast and Midwest customers: Contact us