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Choose Direct Energy

Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.

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A smarter, safer home

Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.

 

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25 energy-efficient tips for lower electricity costs

Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!

 

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Download the app

Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more. 

 

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Power your facilities with smarter energy solutions

Get control, flexibility and expert support designed for a dynamic energy landscape.

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Learn about large business solutions

Direct Energy offers a wide array of energy products for large businesses, all backed by the industry-leading expertise, resources and innovation of NRG, our parent company. This collaboration provides a robust portfolio of customizable, market-specific solutions tailored specifically for commercial and industrial (C&I) enterprises.

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Choices for every enterprise

Shopping for small-business electricity? We can help there, too.

Our integrated product suite delivers future-ready energy strategies tailored to your operations

Electricity

Reliable, cost-effective solutions customized to your risk profile and operational needs.

Load Management

Turn usage reduction into cost savings and incentives—without disrupting your operations.

Sustainability

Practical, scalable solutions to reduce your carbon footprint that fit your journey, stage, and strategy.

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men in warehouse
men in warehouse

How we define “large business”

Facility size exceeding 10,000 square feet is the Direct Energy benchmark for large business. But because every large business is different, our experts work with you to tailor solutions for specific needs and market forces. From customized supply plans to smart demand-side strategies, our experts can help you manage costs, adapt to changes and mitigate risks.

Learn about large business solutions
Call 1-800-826-8203

Why choose Direct Energy for your large business?

  • Smarter energy strategies to help you control usage, manage costs, and navigate market changes with confidence 
  • Tailored, flexible plans built around your unique operational goals and evolving business needs 
  • Sustainability-driven solutions that align with your values while delivering performance and long-term value

Strength in numbers

Direct Energy is proud to offer electricity plans for large businesses in Texas and electricity and natural gas for large businesses in the Northeast and Midwest regions. 

  • 600,000 business sites served 
  • 50 states + Canada 
  • 97TWh of power provided 
  • 1,767MMDth of natural gas delivered

Frequently asked questions

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Texas customers
You can pay your bill by a variety of methods, including credit/debit card, check or bank draft, via your Direct Energy LP online account management tool, through the Direct Energy LP automated phone system or by speaking with one of our customer care representatives.

Pay your bill by mail
Send a check with the relevant account information to:
Direct Energy
P.O. Box 660896
Dallas, TX 75266-0475

Pay your bill over the phone
Please call 1-833-480-7834. Customer care agents are available from 7:00am – 7:00pm CST, Monday through Friday.

Pay your bill in person
Direct Energy LP offers hundreds of payment locations across Texas. Please visit directenergy.com/payinperson to find a convenient payment location near you.

Pay your bill through your bank
If you have set up bill payments through your bank or other financial institution, please update the payee to Direct Energy at the address listed above.

Online bill pay and automatic payments
Make quick and secure monthly payments — or set up automatic payments — via your Direct Energy online account (using the steps above) from either your checking account or a Visa, Mastercard, American Express or Discover credit card.

Quick Pay
Make an online payment without logging in to your account at DirectEnergy.com/quickpay.

Customers outside of Texas
Please contact your local utility for billing information.

Notice – Certain customers may be eligible to apply for the following designations based on the nature of the business:

  • Critical Load Public Safety Customer: A non-residential customer for whom electric service is considered crucial for the protection or maintenance of public safety, including but not limited to hospitals, police stations, fire stations, and critical water and wastewater facilities.
  • Critical Load Industrial Customer: An industrial customer for whom an interruption or suspension of electric service would create a dangerous or life-threatening condition on the retail customer's premises.

You can apply for the applicable designation, which affords certain protections. Please contact Direct Energy for more information. Critical Load Public Safety Customer and Critical Load Industrial Customer designations require you to complete an application with your TDU:

Please note that these statuses do not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, the customer must make arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.

At Direct Energy, we use our expertise in the energy marketplace to provide straightforward guidance related to your electricity, gas and other energy needs. In addition, with a dedicated team of sales professionals and an in-house customer relations team, you will receive personalized support, from your initial contact with us and throughout the term of your contract.

We provide energy supply to small businesses of all types, including government entities, schools, commercial real estate, healthcare, manufacturers, retail, and food and beverage.

To determine whether you're a small business, we use a general building size guideline of 10,000 square feet or less. We generally classify large businesses or enterprises as those that have a building size of more than 10,000 square feet.

If you're a small business owner, Direct Energy provides energy plans to meet your needs.

Our sister company, NRG, provides energy solutions for large businesses and enterprises.

No. There is no need for any physical modifications to your facility or meter to receive electricity/natural gas supply from us. Delivery of your electricity/natural gas will continue through the same transmission and distribution system owned and operated by your local utility.

You should not lose service if you switch to service with us from your utility or another supplier. Direct Energy Business works closely with your local utility or supplier to coordinate the date you begin service with us and when service ends with your utility or supplier. This ensures that you have no disruption in service as you move from one service provider to another.

For businesses with facilities that are sized 10,000 square feet or less: contact us at 1-888-782-2558 for Texas customers or 1-888-782-6888 for Northeast and Midwest customers.

For businesses with facilities sized more than 10,000 square feet: our sister company, NRG, provides solutions for large businesses and enterprises. Contact NRG at 1-800-826-8203.

Contact our experts today to discuss a solution that’s right for your large business.

Learn about business solutions

Call: 1-800-826-8203