If you have been disconnected due to non-payment of your electric bill, please contact our Customer Care center at 1-855-461-1926. Service will be reconnected once you have paid your outstanding balance in full. For payments...
As soon as your payment is received and/or reported to Direct Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for your area. If you have a...
If you are disconnected because of a past-due balance, you can have your power reconnected by paying your past-due balance in full. You can also call Direct Energy Customer Service at 1-855-461-1926 to request a Payment Arrangement...
Your power could be disconnected for two principal reasons: Your area is experiencing a temporary power outage due to complications with the electricity grid. You have a past-due balance with Direct Energy that has not...
You could have a power outage in your area due to complications and fluctuations in the energy grid for your area. Such issues can be the result of inclement weather or higher-than-normal usage from increased heat or cold. You...