Direct Energy Products and Services Frequently Asked Questions for North America, Direct Energy Products and Services

Direct Energy Products and Services FAQs

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy, prepaid plans, time-of-use plans, and more.

    Please note product types vary by market, so please visit DirectEnergy.com and select your state of residence to see what plans we offer in your...

  • What is the Cancellation Fee or Early Termination Fee for my plan?

    If you cancel your Direct Energy electricity or natural gas service before your contract term expires, you may be assessed a cancellation or early termination fee. This fee is based upon the term length of your contract and your local utility company. Please see your Rate Plan Summary for more...

  • What is the Peak Savings Plan?

    Our Peak Savings plan offers you the chance to pay one fixed rate when energy usage cycles are high and a reduced fixed rate when energy usage cycles are lower.

    During the busiest parts of the day when everyone is using the most electricity (Noon to 8pm), you'll pay a competitive fixed rate that reflects this high usage time frame. But when the sun goes down and everyone is at home (8pm to Noon the next day), those usage cycles slow down, and you'll pay a lower fixed rate during those times of day.

    This is an excellent plan if you're not at home using energy when the fixed rate is highest. It's also good if you can shift your high-usage activities to the early morning or late evening to take advantage of the lower...

  • Does Direct Energy offer a Military Discount?

    Yes. Get a rate reserved for members of the military community from one of the largest, most trusted energy companies in the country. Choose from electricity plans, natural gas plans, or both depending on your area. We offer a variety of options including fixed-rate terms so that can lock in your low rate and avoid the possibility of seasonal rate changes. Plus, you can manage and update your account quickly and easily online with Direct Energy's Online Account Manager. Visit our military page to learn...

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