Signing Up for Service FAQs for Ma

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• Sign Up with Direct Energy

  • What is the cost to switch to Direct Energy?

    Direct Energy does not charge an enrollment fee. However, your current energy supplier may assess a cancellation fee if you're switching providers within your contract term. Your current supplier can confirm what those costs (if...

  • How can I become an authorized account user on a Direct Energy account?

    To become an authorized account user on a Direct Energy account, the current account holder must make this request by contacting our Customer Care center at 1-855-461-1926 and providing your name to be added to the account.

  • Are there any fees required to sign up with Direct Energy?

    There are no enrollment fees to choose us as your electricity and/or natural gas company.

• General Questions

  • What is the role of my local utility company?

    Your local utility company delivers the electricity that flows into your home. The utility company is responsible for the lines, poles, pipes, meters, power outages, repairs, and other issues with how energy gets to your home....

  • What is the difference between Direct Energy and my local utility company?

    Direct Energy and your utility work together to provide services for your specific area. Direct Energy is a retail, or competitive, electric and natural gas provider. If you live in a deregulated area, you are able to shop for...

  • If I switch electricity or natural gas suppliers, will my reliability be affected?

    By law, the local utility company is not allowed to provide different care levels to customers who have chosen an alternate supplier. You will continue to receive the same level of delivery quality, emergency response, and meter...

• What to Know As a Customer

  • Will I save money by signing up with Direct Energy?

    Future savings depend on the direction of commodity prices, which can be very volatile; however, you are not guaranteed savings. Historically, Direct Energy's rates have been very competitive. Our fixed-rate products offer...

• Glossary

  • What does kWh mean?

    The term "kWh" stands for kilowatt-hour and is the unit of measurement for your electricity use over time.

  • What is electricity and natural gas deregulation?

    Historically, your natural gas and electricity were supplied and delivered to you exclusively by the local utility company for your area, also known as the Local Distribution Company (LDC). The energy industry across the country...