Sign Up with Direct Energy Frequently Asked Questions for New Hampshire, Sign Up with Direct Energy

Sign Up with Direct Energy FAQs

  • What happens to my service after I switch to Direct Energy?

    If you do choose to switch your service away from your local utility company to Direct Energy, your local utility company will continue to deliver your electricity and/or natural gas to your home, read your meter, send you bills, and respond to outages and other emergencies. On your utility bill, Direct Energy's charges will be listed as a line item. You'll be able to monitor your Direct Energy account and usage through our Online Account Manager (OAM)

  • What is the cost to switch to Direct Energy?

    Direct Energy does not charge an enrollment fee. However, your current energy supplier may assess a cancellation fee if you're switching providers within your contract term. Your current supplier can confirm what those costs (if any) might be. Also, the utility company (or generation company) for your area may charge a one-time fee for connection or disconnection. This fee will appear on your electricity bill on behalf of the utility company approximately thirty (30) days (or one billing cycle)...

  • What if I am tax exempt?

    You should fax your completed tax exemption certificate to our Customer Care Center at 1-800-457-9686 or mail us a copy of the certificate to the following address in order to process your exemption:

    Direct Energy
    PMB #51, 7385 North State Route 3
    Westerville, OH 43082
    Unless we have a certificate on file, we are required to charge you sales...

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