Direct Energy Products and Services Frequently Asked Questions for Pennsylvania, Direct Energy Products and Services

Direct Energy Products and Services FAQs

  • What is the Peak Savings Plan?

    Our Peak Savings plan offers you the chance to pay one fixed rate when energy usage cycles are high and a reduced fixed rate when energy usage cycles are lower.

    During the busiest parts of the day when everyone is using the most electricity (Noon to 8pm), you'll pay a competitive fixed rate that reflects this high usage time frame. But when the sun goes down and everyone is at home (8pm to Noon the next day), those usage cycles slow down, and you'll pay a lower fixed rate during those times of day.

    This is an excellent plan if you're not at home using energy when the fixed rate is highest. It's also good if you can shift your high-usage activities to the early morning or late evening to take advantage of the lower...

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy, prepaid plans, time-of-use plans, and more.

    Please note product types vary by market, so please visit DirectEnergy.com and select your state of residence to see what plans we offer in your...

  • What is the difference between Time-Of-Use pricing and the Direct Energy Free Power Saturday Plan?

    Traditionally, you are charged a "flat" rate for your electricity usage during a 24-hour period. Residential electricity consumption is the lowest in the late evenings, this time period is known as off peak hours. During the day and early evening residential electricity consumption increases, when people are doing household activities (Cleaning, Washing, Dishes, Vacuuming, Home Projects), this is known as on peak hours. Ultimately, it costs more to produce electricity during on peak hours than it does to produce during off peak hours. With time-of-use pricing, you pay a low rate for off peak hours and a higher rate for on peak hours.

    Instead of charging you a low rate for off-peak hours, we'll give you free electricity on Saturday for the 12-month term of your agreement. From the hours of 12 a.m. to 11:59 p.m. on Saturdays, you will not be charged for your electric supply consumption. Note that you will still be responsible for the utility's distribution charges and distribution taxes, if applicable for electricity used during this free...

  • How does Direct Energy's Free Power Saturday Plan work?

    You will NOT be charged for your electric supply consumption on Saturdays for the entire contract term of your agreement. From Sunday to Friday, you will be charged a fixed electricity rate, so you can move your weekday household activities (cleaning, laundry, dishes, vacuuming, and other home projects) to Saturdays from the hours of 12 a.m. to 11:59 p.m. So, do all the laundry you want or any other household chores or projects on Saturday - it's...

  • What are the free hours for Free Power Saturdays plan?

    The hours for the Direct Energy Free Power Saturdays plan are 12 a.m. to 11:59 p.m. every Saturday. You will NOT be charged for your electric supply consumption during that time for contract term of your...

  • Does Direct Energy offer a Military Discount?

    Yes. Get a rate reserved for members of the military community from one of the largest, most trusted energy companies in the country. Choose from electricity plans, natural gas plans, or both depending on your area. We offer a variety of options including fixed-rate terms so that can lock in your low rate and avoid the possibility of seasonal rate changes. Plus, you can manage and update your account quickly and easily online with Direct Energy's Online Account Manager. Visit our military page to learn...

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