Frequently Asked Questions

Direct Energy Products and Services FAQs

  • What is the advantage of a fixed-rate energy plan?

    When you sign up for a fixed-rate plan, you are locked in a specific rate for the length of the contract term. This rate is based on what Direct Energy thinks the market will behave like over the length of the contract term; and...

  • What kinds of plans are available from Direct Energy?

    At Direct Energy, we believe in providing customers with energy choice. Therefore, we offer many plans to meet the needs of your home and family. This includes fixed-rate plans, variable-rate plans, plans with 100% renewable energy,...

  • How does Direct Energy's Free Power Saturday Plan work?

    You will NOT be charged for your electric supply consumption on Saturdays for the entire contract term of your agreement. From Sunday to Friday, you will be charged a fixed electricity rate, so you can move your weekday household...

  • What are the free hours for Free Power Saturdays plan?

    The hours for the Direct Energy Free Power Saturdays plan are 12 a.m. to 11:59 p.m. every Saturday. You will NOT be charged for your electric supply consumption during that time for contract term of your agreement.

  • What is the Peak Savings Plan?

    Our Peak Savings plan offers you the chance to pay one fixed rate when energy usage cycles are high and a reduced fixed rate when energy usage cycles are lower. During busy afternoon and evening hours, when everyone is using...

  • What is a Rate Plan Summary?

    A Rate Plan Summary provides a summary of the plan details, including the rate, included fees and any other important facts that you should know about before you sign up. Depending on where you live, it may also be referred to...

  • Does Direct Energy offer a Military Discount?

    Yes. Get a rate reserved for members of the military community from one of the largest, most trusted energy companies in the country. Choose from electricity plans, natural gas plans, or both depending on your area. We offer a...

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