Frequently Asked Questions

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• Online Account Manager

  • How do I use One-Time Payment in Online Account Manager?

    For the easiest way to pay your Direct Energy bill, we recommend using the One-Time Payment feature. You only need to have your account number, zip code, and payment method ready. This includes credit card/debit card or ACH. You...

  • How do I change my password, credit card, or email address on my account?

    How to Change Your Password: After logging into your Online Account Manager, go to Your Plan and Account Information. Click on the link below your username to change or reset your password, and follow the steps provided. How...

  • How do I add another person to my account?

    For your protection, Direct Energy customer service representatives will not disclose any information regarding your account or discuss your account with anyone else besides you. If you would like to add another person to your...

  • What information do I need to retrieve my Online Account Manager Username?

    To reset your username you have the choice of receiving a verification link by entering your email address you have on file, or answering a Security Question that was entered during the registration process.

  • What information do I need to retrieve my Online Account Manager Password?

    To reset your password, click "forgot password" on the login page. If you know your username, enter the username you have on file. If you do not know your username, you can confirm the email address we have on file, and a verification...