Account Information FAQs for Texas

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• Online Account Manager

  • How do I change my password, credit card, or email address on my account?

    How to Change Your Password: After logging into your Online Account Manager, go to Your Plan and Account Information. Click on the link below your username to change or reset your password, and follow the steps provided. How...

  • How do I add another person to my account?

    For your protection, Direct Energy customer service representatives will not disclose any information regarding your account or discuss your account with anyone else besides you. If you would like to add another person to your...

  • What information do I need to retrieve my Online Account Manager Username?

    To reset your username you have the choice of receiving a verification link by entering your email address you have on file, or answering a Security Question that was entered during the registration process.

  • What information do I need to retrieve my Online Account Manager Password?

    To reset your password, click "forgot password" on the login page. If you know your username, enter the username you have on file. If you do not know your username, you can confirm the email address we have on file, and a verification...

  • How do I use my Online Account Manager?

    You can pay your bill online by logging into your Direct Energy Online Account Manager by entering your User Name and Password anytime. You should have created a User Name and Password when you placed your order online. If...