Why did my Energy Charge decrease?
We removed all delivery charges assessed by your local utility from your Energy Charge and then consolidated all delivery charges into one line item titled "TDU Delivery Charges." Because all distribution charges are now in one line item, the energy charge may seem lower.
<>p>TDU Delivery charges line item may fluctuate based on your usage, and if your local utility increase or decrease their fees.Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
Contact Us
Direct Energy
-
Electricity
Free Nights + Echo Dot
Get 12 hours of free electricity every night for a year and an Amazon Echo Dot with our Twelve Hours on Command 12 plan.
Learn More
Pay Your Bill
Pay your bill the way you want: online, in person, by phone, or through the mail. You can even pay though your Amazon Echo Dot with the Direct Energy Skill. Or, sign up for Auto Pay and never miss a payment again.
Pay Your Bill - Home Services
- Learn
- Sign Up
- Call Us: 1-855-461-1926
-
Pay Bill
Forgot Username? Forgot Password? First Time User? Create an Account Business account? Sign in to MyAccount
