Unbundled Billing Frequently Asked Questions for Texas, Unbundled Billing

Unbundled Billing FAQs

  • What is included in the TDU Delivery Charges? How are these delivery charges determined?

    The TDU Delivery Charge is a mix of usage based fees as well as standard monthly fees. These fees are passed through to you without markup from your local TDU. They cover the cost for maintaining the wires and for distributing...

  • What is the PUC Assessment?

    The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT). This fee covers the cost of the administration of the PUC Regulatory Act. It is equal to 1/6 of 1 percent of the charges on your bill, excluding...

  • Why do my distribution charges on my bill seem higher?

    We removed all delivery charges assessed by your local utility from your Energy Charge and then consolidated all delivery charges into one line item titled "TDU Delivery Charges." Because all distribution charges are now in one...

  • Why did my Energy Charge decrease?

    We removed all delivery charges assessed by your local utility from your Energy Charge and then consolidated all delivery charges into one line item titled "TDU Delivery Charges." Because all distribution charges are now in one...

  • Why do I now see the PUC Assessment on my bill?

    The PUC Assessment is a new line item on your bill. This fee is assessed by the Public Utility Commission of Texas, and it has always been a part of your monthly price per kilowatt hour. The reason you now see it is because we...

  • What are these new charges on my Texas electricity bill?

    These are not "new" charges. The reason you now see them is because we have updated the line items on your bill to help clarify the charges that come from Direct Energy, and those that come from your local Transmission and Distribution...

Feeling a little social?

Please visit our social network pages.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

© 2018 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured