Frequently Asked Questions for Texas

You Are Viewing FAQs Categories for Disconnection, Reconnection, and Power Outages

  • Disconnections, Reconnections, and Outages

    • Why do I have a power outage in my area?

      You could have a power outage in your area due to complications and fluctuations in the energy grid for your area. Such issues can be the result of inclement weather or higher-than-normal usage from increased heat or cold. You...

    • How do I report a power outage or natural gas leak?

      To report a power outage in Texas, please contact your local utility company: Houston and Surrounding Area CenterPoint Energy: 713-207-2222 or 888-572-5399 (toll-free) Texas-New Mexico Power: 888-866-7456 Dallas/Fort Worth...

    • My electricity was turned off. How can I get it reconnected?

      If you have been disconnected due to non-payment of your electric bill, please contact our Customer Care center at 1-855-461-1926. Service will be reconnected once you have paid your outstanding balance in full. For payments...

    • Why is my power disconnected?

      Your power could be disconnected for two principal reasons: Your area is experiencing a temporary power outage due to complications with the electricity grid. You have a past-due balance with Direct Energy that has not...

    • I just paid my bill. When will my power be reconnected?

      As soon as your payment is received and/or reported to Direct Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for your area. If you have a...

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