You Are Viewing FAQs Categories for Payment

• Paying Your Bill with Direct Energy

  • How do I pay my bill online?

    To pay your bill online with Direct Energy, please follow these instructions:

    1. Login to your Direct Energy Online Account Manager (www.directenergy.com/account). Note: If you are a first-time user of Online Account Manager, please click www.DirectEnergy.com/Account/Register to create your account.
    2. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
    3. Click Pay Your Bill.
    4. Enter the amount you want to pay under Payment Amount.
    5. If you would like to donate to the Neighbor to Neighbor program, enter the donation amount you want to contribute towards the program.
    6. Verify the Total Payment amount automatically calculated. This amount is the total of the Payment Amount plus the Donation amount entered, if any.
    7. Select the date you want the payment to be drafted from your account by entering or selecting from the calendar view
    8. Finally, select the form of payment you want to use under Payment Method. You can also choose to add a new form of payment by selecting Credit Card/Debit Card or Bank Account from the drop down.
    9. Click the Submit Payment button.

    Please note, you can schedule your payment up to 90 day in...

    10. How do I view payments I have already scheduled?

        view your scheduled payments in your Online Account Manager, please follow these instructions:

        1. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
        2. Click Scheduled Payments.
        3. Your scheduled payments will be listed by date, payment method, reference number, and...

        4. Is there a way to update or add a new payment method?

           To add a credit card/debit card to your account, please follow these instructions:

           1. Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account).
           2. Hover over the Billing & Payments tab and click Payment Methods.
           3. Click the Add Payment Method button.
           4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
           5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
           6. If you want to make this payment type your default method, please click the check box.
           7. Click Save Payment Method to confirm this method.

           You can also click Cancel if you decide you do not want to add a new payment method.

           To add a bank account (ACH) to your account, please follow these instructions:

           1. Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account)
           2. Hover over the Billing & Payments tab and select Payment Methods.
           3. Click the Add Payment Method button on the right.
           4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
           5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
           6. If you want to make this payment type your default method, click the check box.
           7. Click Save Payment Method to confirm this method.

           You can also click Cancel if you decide you do not want to add a new payment...

        5. How do I change an expired credit card or debit card on file?

           To change your expired credit card or debit card, please follow these instructions:

           1. Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account).
           2. Hover over the Billing & Payments tab and click Payment Methods.
           3. Click the radio button for the payment method that has expired and click the Edit button.
           4. Click the check box for I would like to update payment details.
           5. Enter the new Expiration Date, Security Code, and Zip Code.
           6. If you want to make this payment type your default method, please click the check box.
           7. Click the Update button.

           You can also click Cancel if you decide you do not want to update your credit card...

        6. How do I delete a credit card/debit card or bank account from my account?

           To delete a credit card/debit card or bank account from your account, please follow these instructions:

           1. Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account).
           2. Hover over the Billing & Payments tab and click Payment Methods.
           3. Click the radio button for the payment method that you want to delete and click the delete button.
           4. A pop-up box will appear asking you to confirm that you really want to delete the form of payment from your account.
           5. Select OK to confirm or Cancel if you want to go back to the Manage Payment Methods...

• Payment Center and Payment Options

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following:

    1. Log into or register your Online Account Manager account at https://directenergy.com/account.
    2. Select the "Make a Payment" button from the Homepage or the Billing and Payments tab.
    3. The Payment Center will open to the "Pay My Bill" page.
    4. Select the "Automatic Payments" link from the left side menu.
    5. Select the Automatic Payment rule by clicking on the Payment ID number from the table.
    6. Press the "Delete" button.

    Note: Deleting a rule will not cancel any payments already...

  • How do I set up an Automatic Payment Rule?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your Online Account Manager account at www.directenergy.com/account.

    To set up an Automatic Payment Rule, please do the following:

    1. Select the "Automatic Payments" link from the left side menu.
    2. Choose your account number from the drop down menu.
    3. Press the "Go" button.
    4. Click on the "Add Automatic Payment" button at the top right of the screen
    5. Select the payment method to use for making Automatic Payments and submit.
    • You must already have setup a Payment Method before you can setup an automatic payment rule.
    • Note: Only one automatic payment rule can exist on your account.
    • To verify that your account is set up, you will see the following message on the "Pay My Bill" page: "Please note, an automatic payment rule already exists for this...

    • How do I update my Payment Method? What do I do if my credit card expires?

      From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your Online Account Manager account at www.directenergy.com/account.

      To update your Payment Method if your credit card expires, please do the following:

      1. Login to your account or Register your account.
      2. Select the "Make A Payment" button from the Homepage or the Billing and Payments Tab.
      3. The Payment Center will open to the "Pay My Bill" page.
      4. Select the "Payment Methods" link from the left side menu.
      5. Select the Payment Method to update.
      • To add new types go to "Add a new payment method."
      6. Enter the new credit card expiration date and press the "Update" button.
      7. If you have a payment method tied to an automatic Payment Rule, you must Delete the rule first and make the change and then setup a new rule.
      • Updating the payment type attached to the Rule does not update the automatic payment rule.
      • Your Automatic Payment will continue to use the old payment information.

      IMPORTANT: Please remove Payment Methods that are not current from your profile. As an Auto Pay customer, it is suggested that only one Payment Method be stored on your profile, to be used for your Automatic Payment...

    • How do I make changes to my Automatic Payment Rule?

      You cannot make changes to an existing rule. You must delete the Automatic Payment Rule and Update the payment method and then add a new rule.

      Updating the payment type attached to the Rule does not update the automatic payment rule. Your Automatic Payment will continue to use the old payment...

    • How do I Add a New Payment Method?

      From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your account. To get started, log into or register your Online Account Manager account at www.directenergy.com/account.

      To add a New Payment Method, please do the following:

      1. Login to your account or Register your account.
      2. Select the "Make A Payment" button from the Homepage or the Billing and Payments Tab.
      3. The Payment Center will open to the "Pay My Bill" page.
      4. Select the "Payment Methods" link from the left side menu of the Payment Center.
      5. From the dropdown menu in the middle of the screen, select "Add a new bank account" or "Add a new credit card" and press the "Go" button.
      6. Enter the new payment information.
      7. View and agree to the Terms and Conditions and check the box.
      8. Press the "Add" button.
      9. Delete other payment methods not in use. Note: If you have an automatic payment rule setup, you must delete the rule before you can delete the payment method.

      To set up a new Credit Card Payment Method to the Payment Center Account, please do the following:

      1. Adding a New Credit Card Payment Method
      • Select from the dropdown "Add a new credit card"
      • Then press the [Go] button.
      • Enter card information:
      • Card Type
      • Card Number
      • Expiration Date
      • Name on Card (pre-populated)
      • Nickname (description a customer will see as the payment method when paying)
      2. Customer must check box to agree to terms. Link above describes Storage terms and conditions.
      3. Then press [Add] button.

      To set up a New Bank Account in the Payment Center Account, please do the following:

      1. Select "Add Bank Account Type"
      2. Enter the following information:
      • Account Holder Name (pre-populated)
      • Routing Number
      • Account Number
      • Nickname (description a customer will see as the payment method when paying)
      3. Agree to terms and conditions.
      4. Press [Add]...

    6. Power-to-Go Prepaid

       • How do I know when it's time to make a payment to my Direct Energy Power-to-Go Account?

         You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero. You can choose email or text message as your communication preference so you don't have to deal with any missed mail or...

       • Will I receive a Power-to-Go electricity bill?

         You will not receive a monthly electricity bill. Instead, you pay in advance for your electricity, making a monthly bill unnecessary. You'll have the freedom to pay any amount you want. As a Direct Energy Power-To-Go customer, you will receive daily notifications regarding your usage, estimated number of days remaining, low balance warnings, and payment...

       • Why can't I sign up for Power-To-Go prepaid electricity with Direct Energy anymore?

         We moved all our prepaid electricity plans to our sister company – First Choice Power. That means, while you can't sign up for Power-To-Go with Direct Energy, you can still get the prepaid Texas electricity you need when you choose one of our plans available at First Choice...

       • What is Direct Energy Power-To-Go®?

         Direct Energy Power-To-Go® is a payment option that lets you buy electricity as you need it. There's no deposit and no contract term required and the price is comparable to other plans in the market.

         You pre-pay for your electricity upfront, then receive daily account balance and usage updates via text message or email. Payments can be made online or at one of our authorized payment...

       • How do I make a Power-to-Go Payment?

         You can pay by credit card online and by phone, or pay by cash at many conveniently located authorized Pay Stations. We do not accept checks through any payment channel.

         AUTHORIZED PAY STATIONS

         You can pay by cash at specific authorized in-person Pay Stations. Please go to www.directenergy.com/powertogo/payment-locations for a map and a list of the available locations.

         Direct Energy Power-To-Go authorized Pay Stations also may have a window decal that shows the Direct Energy Power-To-Go Membership Card for easier identification.

         All stations located at www.directenergy.com/powertogo/payment-locations are Authorized Pay Stations and will accept Direct Energy Power-To-Go payments. Those stations that are labeled as 'Verified' have processed recent payments for Direct Energy Power-To-Go customers, versus a station that may be new on the list or out of the way for many customers. All stations are set up to accept Direct Energy Power-To-Go? payments, however, Verified Authorized Pay Stations will be the most familiar with the process and are highly recommended.

         BY PHONE

         To make a payment by phone, please call 1-877-866-6601 and follow the prompts to make a payment to your account using your credit card and your Payment Number.

         ONLINE

         You can make one-time and automatic payments using your credit card by visiting www.directenergy.com/powertogo/make-a-payment. You will need your Payment Number, your zip code, and a valid email address to process payments online. You have the option to store payment information for future payments, as well as schedule payments in advance. Use your Payment Number when you make any type of payment. We will provide you with your Payment Number via text/email upon enrollment, and a Membership Card with this number will be mailed to you within 5-7 days. Using this Payment Number will ensure your account is credited.

         Please note: Your Direct Energy Power-To-Go? Membership Card is used for payment purposes only and holds no monetary value. No confidential account information will be available to someone who may have your Membership Card or...

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