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• Paying Your Bill with Direct Energy

  • How do I pay my bill online?

    To pay your bill online with Direct Energy, please follow these instructions: Login to your Direct Energy Online Account Manager (www.directenergy.com/account). Note: If you are a first-time user of Online Account Manager,...

  • How do I view payments I have already scheduled?

    view your scheduled payments in your Online Account Manager, please follow these instructions: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. Your scheduled...

  • Is there a way to update or add a new payment method?

    To add a credit card/debit card to your account, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click Payment...

  • How do I change an expired credit card or debit card on file?

    To change your expired credit card or debit card, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click Payment...

  • How do I delete a credit card/debit card or bank account from my account?

    To delete a credit card/debit card or bank account from your account, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments...

• Payment Center and Payment Options

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following: Log into or register your Online Account Manager account at https://directenergy.com/account. Select the "Make a Payment" button from the Homepage or the Billing...

  • How do I set up an Automatic Payment Rule?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your...

  • How do I update my Payment Method? What do I do if my credit card expires?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your...

  • How do I make changes to my Automatic Payment Rule?

    You cannot make changes to an existing rule. You must delete the Automatic Payment Rule and Update the payment method and then add a new rule. Updating the payment type attached to the Rule does not update the automatic payment...

  • How do I Add a New Payment Method?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your account. To get started, log into or register your Online Account...

• Power-to-Go Prepaid

  • How do I know when it's time to make a payment to my Direct Energy Power-to-Go Account?

    You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero....

  • Why can't I sign up for Power-To-Go prepaid electricity with Direct Energy anymore?

    We moved all our prepaid electricity plans to our sister company – First Choice Power. That means, while you can't sign up for Power-To-Go with Direct Energy, you can still get the prepaid Texas electricity you need when...

  • What is Direct Energy Power-To-Go®?

    Direct Energy Power-To-Go® is a payment option that lets you buy electricity as you need it. There's no deposit, no contract term required and the price is comparable to other plans in the market. You pre-pay for your electricity...

  • How do I make a Power-to-Go Payment?

    You can pay by credit card online and by phone, or pay by cash at many conveniently located authorized Pay Stations. We do not accept checks through any payment channel. AUTHORIZED PAY STATIONS You can pay by cash at specific...

  • Will I receive a Power-to-Go electricity bill?

    You will not receive a monthly electricity bill. Instead, you pay in advance for your electricity, making a monthly bill unnecessary. You'll have the freedom to pay any amount you want. As a Direct Energy Power-To-Go customer,...