Frequently Asked Questions

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• Paying Your Bill with Direct Energy

  • How do I view payments I have already scheduled?

    view your scheduled payments in your Online Account Manager, please follow these instructions: Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu. Click Scheduled Payments. Your scheduled...

  • Is there a way to update or add a new payment method?

    To add a credit card/debit card to your account, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments tab and click Payment...

  • How do I delete a credit card/debit card or bank account from my account?

    To delete a credit card/debit card or bank account from your account, please follow these instructions: Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account). Hover over the Billing & Payments...

  • Why can't I setup or pay with my bank account (ACH)?

    If you had 2 payments get declined for Non-Sufficient Funds (NSF) or any other reason in the last 12 months, you will not be able to make a payment using your bank account (ACH) or schedule your payment using your bank account...

  • What forms of payment types are accepted?

    For credit cards, we accept all major credit cards including Visa, MasterCard, Discover, and American Express. We accept Pulse, Star, NYCE, and ACCEL debit cards. You can also make a payment using your bank account (ACH).

• Payment Center and Payment Options

  • How do I set up an Automatic Payment Rule?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your...

  • How do I update my Payment Method? What do I do if my credit card expires?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your direct energy account. To get started, log into or register your...

  • How do I make changes to my Automatic Payment Rule?

    You cannot make changes to an existing rule. You must delete the Automatic Payment Rule and Update the payment method and then add a new rule. Updating the payment type attached to the Rule does not update the automatic payment...

  • How do I Add a New Payment Method?

    From the Payment Center, you will be able to make payments, add a payment type to your profile, set up an Automatic Payment Rule, and view payment history for your account. To get started, log into or register your Online Account...

  • How do I delete my Automatic Payment Rule?

    To delete your Automatic Payment Rule, please do the following: Log into or register your Online Account Manager account at https://directenergy.com/account. Select the "Make a Payment" button from the Homepage or the Billing...

• Power-To-Go^® Prepaid

  • What is the Daily Base Charge?

    Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge is a fixed charge that contains Direct Energy's charges incurred from the Transmission and Distribution Utility...

  • How do I know when it's time to make a payment to my Power-To-Go by Direct Energy^® Account?

    You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero....

  • What happens to my account balance when there is an extreme weather emergency?

    If at any time a deficit balance is equal to or greater than $50.00 due to an extreme weather emergency or under billing, you may be eligible to enroll in a Deferred Payment Plan. You must contact Customer Service to request enrollment...

  • How do I avoid having my Power-to-Go^® service disconnected?

    If your Power-To-Go by Direct Energy® account balance is equal to or less than $0.00, Direct Energy may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account...

  • Why do I need to have a valid e-mail address or text capabilities?

    Depending on your preferred communication method, you will receive daily notifications about your usage and account balance over text or email. These are the communications you can expect: You will receive a message via text...