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Average Billing
Does Direct Energy offer a leveled or average payment plan to its customers?
Yes, we do have such a service, though we refer to it as "Average Billing." You can call Customer Service at 1-855-461-1926 to speak with a representative in order to express your interest in receiving more information on Average Billing for your service...
How does an Average Billing Plan work with Direct Energy?
The Average Billing Plan averages your monthly invoice to provide a way for you to budget energy dollars. The Average Billing Plan is convenient because it bills you approximately the same amount each month, though the amount could differ slightly from month to month based on taxes, pass-through charges, and other fees. Your usage is reviewed monthly and adjustments made to the installment amount based on the your actual usage.
Your monthly bill is a rolling average of your electric usage for the previous 11 months plus your usage from the current month. That amount is divided by 12, taking into consideration the current month's rate with a slight adjustment for outside factors.
To be eligible for an Average Billing Plan:
- Your account must be current in order to be set up on Average Billing Plan;
- All your subsequent invoices must be paid on time;
- You are not currently enrolled in a Payment Extension or Deferred Payment Plan;
- You are currently not enrolled in Summary Billing; and
- You agree to have all active premises on the account enrolled in the Average Bill...
How can I break my Average Billing Plan?
There are four primary ways you can break the terms of your Average Billing Plan agreement with Direct Energy:
- Two consecutive missed payments;
- Enrollment in a Payment Extension or Deferred Payment Plan;
- Enrollment in Summary Bill option; or
- Adding premise addresses which are not enrolled in the Average Billing...
What happens if I break my Average Billing Plan?
You will be removed from the Average Billing Plan, and the accumulated variance balance will be due as part the balance on your next...
How can I opt out of my Average Billing Plan?
If want to end your Average Billing plan please call our Customer Service at 1-888-305-3828. Your next bill will factor in any unpaid average balance.
- If the Accumulated Average Balance is a credit, such as $300cr, you paid before you used the energy, and the Accumulated Average Balance will reduce the balance due; or
- If the Accumulated Average Balance is a debit, such as $250.00, you have paid less than the amount of the energy you used, and the Accumulated Average Balance amount will be added to the balance due.
If you move from your address and no longer are our customer, your Average Billing plan will be ended as of your final statement and the entire balance becomes...
Deferred Payment
How does a Deferred Payment Plan work with Direct Energy?
A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing a you to pay an outstanding bill in installments.
You are eligible for a Deferred Payment Plan if you meet these criteria:
- No Insufficient Funds payments in the last 30 days;
- No more than two (2) Insufficient Funds payments on your account in the last 12 months;
- No Broken Payment Extensions in the last 90 days;
- No Broken DPP's in the last six (6) months; and
- You make the required 50% Down payment.
A DPP can only be set up for the entire balance. A DPP arrangement can be set up for two to five equal installments. The balance will show as a past due amount on the bill until the DPP is completed and paid in full. You are required to pay your normal monthly charges in addition to the agreed-upon DPP amount each month.
If you are interested in this payment option, please call Customer Service at...
How can I break my Deferred Payment Plan?
There are three primary ways you can break the terms of your Deferred Payment Plan (DPP) agreement with Direct Energy:
- You didn't pay your regular monthly bill in full by the due date;
- You didn't pay your DPP installment payment in full by the due date; or
- Your payment could not be processed due to insufficient funds.
If you do break your DPP agreement, you cannot enroll in another DPP for 6...
What happens if I break my Deferred Payment Plan?
If you break your Deferred Payment Plan (DPP) agreement with Direct Energy, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6...
Payment Extension
What happens if I break the Payment Extension?
The Payment Extension is considered broken if your past-due balance has not been paid in full by the agreed-upon date. At that time, a Disconnection Notice will be generated for your service...
How does a Payment Extension work with Direct Energy?
The Payment Extension option is a short-term extension of the due date for the full payment of your past-due balance. The Payment Extension provides you assurance that your account will not receive collections activity or be disconnected during the terms of your extension agreement. As opposed to a Deferred Payment Plan (DPP), this is not a structured long-term process for settling any past-due balance. A Payment Extension is offered to you if you are less than seven (7) days after your bill due date.
Once you have been approved for a Payment Extension, you have eight (8) days to pay your balance in...
Agency Pledges
How come my bill still shows that I have a past due balance when an agency pledge has been made for me on my behalf?
Your account will still reflect an overdue balance until the pledge payment is...
How does an Agency Pledge work with Direct Energy?
If your account receives an agency pledge, you are enrolled in an Payment Extension. The agency who pledged money to your account has 45 days to send payment to us to credit your account. It is still your responsibility to pay any remaining balance the agency did not cover, as well as any future invoices that are created. This plan will protect your account from disconnection for the amount the agency agreed to pledge only.
When the pledge is paid, the account protection will end. Any remaining balance left overdue will be your responsibility to pay and you may be disconnected for this remaining balance. Please refer to information provided by the agency for the schedule of pledge payments you are set to...
Will my bill show an agency pledge I have received?
No, your bill will not reflect a pledge, but it will show any payments received from the previous billing cycle, which could include a pledge...
What if my agency pledge is expired but my account balance did not change?
You will have to contact the agency who made the pledge and confirm that the payment was sent to Direct Energy. The agency can call us if there are any discrepancies. If you have any questions, please contact Customer Service at...
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