You Are Viewing FAQs Categories for Payment Arrangements

• Average Billing

  • Does Direct Energy offer a leveled or average payment plan to its customers?

    Yes, we do have such a service, though we refer to it as "Average Billing." You can call Customer Service at 1-855-461-1926 to speak with a representative in order to express your interest in receiving more information on Average...

  • How does an Average Billing Plan work with Direct Energy?

    The Average Billing Plan averages your monthly invoice to provide a way for you to budget energy dollars. The Average Billing Plan is convenient because it bills you approximately the same amount each month, though the amount...

  • How can I break my Average Billing Plan?

    There are four primary ways you can break the terms of your Average Billing Plan agreement with Direct Energy: Two consecutive missed payments; Enrollment in a Payment Extension or Deferred Payment Plan; Enrollment in Summary...

  • What happens if I break my Average Billing Plan?

    You will be removed from the Average Billing Plan, and the accumulated variance balance will be due as part the balance on your next bill.

  • How can I opt out of my Average Billing Plan?

    If want to end your Average Billing plan please call our Customer Service at 1-888-305-3828. Your next bill will factor in any unpaid average balance. If the Accumulated Average Balance is a credit, such as $300cr, you paid...

• Deferred Payment

  • How does a Deferred Payment Plan work with Direct Energy?

    A Deferred Payment Plan (DPP) is a formal arrangement with you as our customer, allowing a you to pay an outstanding bill in installments. You are eligible for a Deferred Payment Plan if you meet these criteria: No Insufficient...

  • What are the consequences of violating my DPP?

    If you break your Deferred Payment Plan (DPP) agreement with Direct Energy, you will receive a letter indicating that the entire DPP amount is due immediately. You also cannot enroll in another DPP for 6 months.

  • What would be considered a violation of my DPP?

    There are three primary ways you can break the terms of your Deferred Payment Plan (DPP) agreement with Direct Energy: You didn't pay your regular monthly bill in full by the due date; You didn't pay your DPP installment payment...

• Payment Extension

  • What happens if I break the Payment Extension?

    The Payment Extension is considered broken if your past-due balance has not been paid in full by the agreed-upon date. At that time, a Disconnection Notice will be generated for your service address.

  • How does a Payment Extension work with Direct Energy?

    The Payment Extension option is a short-term extension of the due date for the full payment of your past-due balance. The Payment Extension provides you assurance that your account will not receive collections activity or be disconnected...

• Agency Pledges

  • How come my bill still shows that I have a past due balance when an agency pledge has been made for me on my behalf?

    Your account will still reflect an overdue balance until the pledge payment is received.

  • How does an Agency Pledge work with Direct Energy?

    If your account receives an agency pledge, you are enrolled in an Payment Extension. The agency who pledged money to your account has 45 days to send payment to us to credit your account. It is still your responsibility to pay...

  • Will my bill show an agency pledge I have received?

    No, your bill will not reflect a pledge, but it will show any payments received from the previous billing cycle, which could include a pledge payment.

  • What if my agency pledge is expired but my account balance did not change?

    You will have to contact the agency who made the pledge and confirm that the payment was sent to Direct Energy. The agency can call us if there are any discrepancies. If you have any questions, please contact Customer Service...